Engineering Office Manager

Hotel Café Royal, a 5-star luxury hotel in the heart of London, is seeking an Engineering Office Manager to oversee the day-to-day administrative and operational tasks within our Engineering department. With 159 rooms and suites, a luxury spa, a swimming pool, five food and beverage outlets, and several kitchens, the Engineering team plays a vital role in maintaining the hotels world-class facilities and guest experience.

TheEngineeringteam are an important and integral part of the hotels operations, ensuring the upkeep of our exquisite building are properly maintained to the highest standards for both guests and colleagues to enjoy.

As the Engineering Office Manager, you will work closely with the Director of Engineering to ensure the smooth running of the department, managing a team of 18 Shift Engineers and specialists. You will coordinate with various departments, oversee contractor scheduling, and ensure compliance with maintenance schedules and annual inspections. Strong administrative experience and excellent organizational skills are essential for success in this role.

Key Responsibilities:

We are currently seeking anEngineering Office Managerto join the team, working closely with the Director of Engineering to ensure the smooth running of the Engineering team and department.

You will be in charge of the day-to-day operations of the Engineering department assigning tasks to the team of Shift Engineers and specialists within the team. There will be communications and liaising with all of the departments within the hotel. You will be responsible for scheduling all contractors and external maintenance services and booking regular annual inspections.

Ideally you will have a background in hospitality and engineering, with an understanding of the role our Shift Engineers play in the hotel, however good experience within administration is essential.

This is a full time role, 40 hours per week you will need to be flexible to work weekends and Bank Holidays.

Your Profile:

• Experience using HR system (Fourth) to manage the Engineering team rota such as creating the rota, closing the rota and inputting absences and holidays.
• Good Excel skills preferably at an advanced level
• Working with Amadeus (HotSOS) creating profiles/items, adding/assigning and completing/voiding issues
• Experience working with Opera for all day-to-day operations such as allocating OOO/OOS and vacant rooms
• Excellent communication skills and spoken and written English to ensure clear communication with other departments
• Adacco purchasing system creating requisitions, creating purchase orders, creating products and vendors and receiving goods
• Experience using Docusign is also highly desirable

The Benefits:

• Pay of up to £40,000 including service charge
• Access to heavily discounted friends and family rooms rates across the Set Hotels
• Two complimentary rooms nights per year in London, Paris or Amsterdam (after 1 year of employment)
• Up to 50% colleagues discount in all our food and beverage outlets
• Colleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments)
• Regular social events, including our infamous Summer Party (August) and Black-Tie Annual Awards dinner (January)
• Christmas celebrations, including colleague lunch, childrens party and Christmas gift
• Automatic membership of the companys life assurance scheme from day one
• Generous discounts on retail and dining in Central London through the West End Club app
• Mental health support including Employee Assistance Programme (EAP) and mental health champions in all departments
• A variety of external benefits including gym discounts and free eye tests
• Cycle to work scheme and season ticket loan
• A wide range of both internal and external training and development programmes to support all of our colleagues career progression
• The usual bits and bobs such as free meals on duty, uniform laundry, pension & holiday

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