Technical Account Manager

The Technical Account Manager or Technical Sales Engineer for Enterprise will be responsible for driving both the sales and technology positioning strategy within the South Pacific Region。 This role requires deep expertise in enterprise sales, telecommunications infrastructure, and a strong understanding of global and regional market trends. The ideal candidate will develop and maintain strategic relationships with key customers, consultants, internal teams, and technology partners to achieve sales targets, expand market presence and execute technical designs, audits and training.

This role requires a focus on creating technical designs, which lead to successful sales delivery achieving revenue quotas. Along with strong technical support for both internal sales and functionals teams, you will be expected to lead end-user customer engagement, presenting tailored technical solutions working closely with the internal sales teams to deliver products and solutions that meet regional demand. In addition, you will be requested to assist in providing sales forecasts, performance reports which align with local leadership on sales goals and objectives regularly.

Job Responsibilities:

Sales Strategy & Business Development:

• Develop and implement comprehensive sales strategies to expand market presence by conducting market research, identifying new opportunities, and setting sales goals with senior management.


• Lead the sales process from engaging potential customers, identifying their needs, and proposing technical solutions to closing high-value deals.


• Maintain and grow relationships with existing clients to ensure satisfaction, retention, and revenue growth through account plans and portfolio management.


• Track and analyse sales metrics, providing regular reports and forecasts to senior management to inform strategic decisions.


• Respond to sales inquiries using appropriate methods, and communicate, liaise, and negotiate internally and externally to develop profitable business relationships.


• Work with regional sales account managers to maximize the potential sales opportunities in their markets.

Technical Leadership & Customer Engagement:

• Engage in deep technical discussions with customers to understand their technology needs and specify appropriate products and solutions.


• Present customized copper, fiber and data center-focused solutions to Enterprise and Data Center customers, addressing their most pressing infrastructure challenges.


• Lead technical engagements, including creating and conducting technical presentations and demonstrations at Industry and customer events.


• Stay updated with industry trends and product advancements to provide customers with innovative solutions and serve as a trusted advisor.


• Collaborate with internal teams to ensure customer expectations are met and product/solution needs are delivered in the region.


• Be involved in addressing Quality issues.


• Assess Product Warranty applications.

Market Insights & Reporting:

• Monitor market trends, customer expectations, and competitor activities to inform sales strategies and product development.


• Report findings to internal product management teams and collaborate closely to ensure the delivery of regionally appropriate solutions.


• Participate in external and internal meetings with customers, partners, and company functions to support business development efforts.

Preferred Qualifications and Experience:

• Minimum of 8-10 years in a related role, such as Sales Engineer, Sales Manager, Systems Engineer, or Technical Manager.


• Associated Bachelor’s degree or equivalent, with industry experience


• Australian and International Standards knowledge


• BICSI RCDD qualification is preferred.

Additional Criteria:

• Strong sales and technical skill set, with expertise in copper and fiber in enterprise and data center solutions and technologies.


• Effective written and verbal communication skills


• Proven presentation and business relationship building skills.


• Proven ability to lead customer engagements, propose technical solutions, and drive specifications.


• Strong business and financial acumen, with the ability to translate technical benefits into business value.


• Ability to take interstate and regional travel 1-2 times a month.


• Based in North Ryde, Sydney office.

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