Account Manager

A fast-growing cloud infrastructure provider, specialising in app development, cloud infrastructure, connectivity and telephony solutions, is looking for an Account Manager with experience working in IT or app development to join their team in Liverpool.

The company works with businesses throughout the US, UK, and India to help improve their internal system, business continuity, security and save costs.

They believe technology is the backbone of modern business growth. Their purpose is to empower businesses with reliable, innovative, and secure IT solutions, enabling them to focus on what they do best-building their future. They aim to be not just a service provider, but a partner on their clients' journey toward success.

They pride themselves on their collaborative culture, the quality of their product and the capabilities of their people. They are passionate about the work they do, and keen to get the job done at the highest possible standard.

The Role

Reporting to the Managing Director, you will be working with a diverse clientele and will play a vital role working closely with their Development team and supporting their clients.

Key Responsibilities

• Manage the full life cycle of a web based app / development projects.
• Resource management to ensure efficient project execution.
• Acting as the primary contact for existing clients, overseeing all aspects of the client relationship including project oversight, communication, and client satisfaction.
• Ensure quality delivery of service.
• Lead and direct the work of others as necessary.
• Attending customer sites, when required, to deliver presentations and demonstrations and to meet with customers and new leads
• Interfacing with all teams in Commerce Decisions, to ensure effective transition from pre- to post-sales phases
• Working closely with the Business development team to onboard new customers.
• Researching and maintaining current knowledge of client apps and processes.
• Build client relationships and identify cross selling opportunities.

Required Skills and Experience

• Account Manager experience
• Experience working in IT or app development
• The ideal candidate will have a proven track record of managing web-based projects internally and externally while maintaining excellent client relationships.

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous experience or job titles, including Customer Success Executive, Account Executive and Client Support Executive may also be considered for this role.

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