IT BUSINESS ANALYST (MES)

Purpose

Specifically focused within the IT function, the successful candidate will have the opportunity to extend their skills and apply this to a FMCG business. The role will involve exposure to delivery of IT strategic projects focusing on business process and systems analysis.

To define and enhance existing and new IT solutions by ensuring they effectively align with business needs as an integral part of allocated project work. These projects include the development/enhancement of integrated business systems; exploiting business systems potential and engaging in business systems development projects and analysis.

The remit of the role includes ensuring that processes are well defined and communicated; identifying skills that people require to successfully fulfil their role, understand and write basic SQL code and logic to complete functions within applications to meet business requirements; identifying and addressing change requirements that ensure there is a supportive management approach, ensuring systems address business requirements and supply the relevant information needed to run the organisation.

Key Responsibilities\Measures of Success

Systems Analysis

• Undertake analysis and systems development work, (analysis, design, systems development, understanding and matching user requirements, implementing, support and maintaining) related to existing and new systems, processes and procedures.

Stakeholder Analysis and Management

• Interviewing key stakeholders to establish basis for business analysis work
• Engage with business users through appropriate form to support and identify business requirements (e.g. interviewing, workshops, questionnaires etc.)
• Support stakeholder management strategy during active projects.
• Acquire range of information about the business situation including any risk or issues to be considered.
• Communicate business analysis outputs to stakeholders as defined within project

Requirements Engineering

• Facilitate and document workshops to understand, document and support design of business requirements.
• Develop Requirement Specifications, Functional Specifications and Implementation Plans.

Service Desk Incident Triage

• Carry out investigation and analysis of Incident tickets raised through Service Desk and utilise BA techniques to provide suitable solutions to resolve.

Key Deliverables

Testing

• Develop and record Testing and User Acceptance Plans.

Process Management

• Visualise As-Is and To-Be business processes through relevant process modelling technique.
• Develop a detailed understanding of business processes.
• Engage with business process owners to create effective group solutions driving competitive advantage.
• Drive operational improvement in core business processes, leading to higher business productivity.
• Identify opportunities to improve processes to deliver the highest level of quality.

Data Modelling

• Document how data items relate to one another within an application.
• Consider master data flow with an objective to ensure data is only mastered once.
• Work with DBA to ensure database schema is understood and suitable for subsequent integration requirements.

Managing Business Change

• Provide detailed analysis to support formation and development of business cases for assigned projects.
• Develop / support development of standard operating systems for training and handover to business.
• Identify skills required by various roles and train superusers to provide them with skills to ensure business users optimise their use of systems.

Project management

Not a core role requirement but may be required for smaller projects from time to time.

• Project manage the analysis, design, development, configuration and deployment of assigned IT projects.
• Manages and develops Project plans within the framework of our Project Delivery methodology.
• Engage with Senior Business managers on all significant projects and support through a Project Board.
• Agrees projects costs and benefits. Manage assigned project budgets and progress against plan.
• Document all project risks and issues, assign responsibilities, and validate progress on resolution. Take lead role to coordinate IT project activity to prioritise and optimise delivery of projects.
• Ensure delivery of projects is aligned to business strategy and requirements.

Skills and Knowledge

Experience

• 2 + years experience working as a Business Analyst or similar role(s)

Behavioural & Personal Qualities

• Strong communication skills
• Ability to build strong relationships with key business stakeholders.
• Ability to influence peers and senior stakeholders.
• Senior stakeholder management & communications
• Excellent oral communication skills
• Excellent written communication skills
• Analytical skills & critical thinking
• Problem solving
• Leadership
• An ownership and responsibility attitude

Core Skills & Techniques

• Stakeholder Analysis & Management
• Requirements engineering
• Business Systems & Process Modelling
• Data Modelling
• Managing Business Change
• Basic SQL knowledge on scripting and development

General

• Customer and delivery focused with a problem-solving approach.
• IT principles and technical understanding
• Takes personal responsibility and leads from the front.
• Ability to self-motivate and work unsupervised.
• Motivates others and performs well in pressurised and stressful situations.
• Ability to travel and work in locations across UK and Continental Europe.

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