Workshop Manager | Automotive Service & Maintenance (Retreat Cape Town)

An exciting opportunity is available for a Workshop Manager to join this Niche Service Centre in Retreat that is well- known for their specialisation in Land Rover Service & Maintenance. The focus within this role will be to ensure high level customer relationship management, technical expertise & support and complete management of the workshop. Minimum Requirements: Matric (NQF4) & relevant completed trade/mechanical qualification Must have exceptional diagnostic skills (diagnostic technician trade test advantageous) Previous workshop management/supervisory/team lead experience within a niche, service orientated workshop environment Must have excellent technical knowledge of the Land Rover Brand (Service, Maintenance, Diagnostics) Fully Computer Literate (MS Office Suite Applications) Must be in good physical health to perform hands on tasks Proven track record within a technical service and maintenance workshop environment Must have own vehicle and valid drivers licence Key Performance Areas: Responsible for the management, efficiency and utilization of technicians Identify developmental needs whilst ensuring on job training Ensuring successful distribution of job cards through the workshop Ensure that all related administration is completed to an accurate standard Ensure accurate & timely processing of all "job card write-ups" and job completion status Pass all completed jobs to service costing / administration for invoicing whilst ensuring all work hours expended have been documented Operate the workshop loading system, allocating jobs to the technicians who are best suited Upsell to customers when appropriate and enjoy achieving both personal & productivity targets Manage maintenance of facilities, tools and equipment Ensure that the Occupational Health and Safety Act Regulations are adhered to in the workshop Ensure ongoing and updated knowledge of the Technical / Engineering practices and procedures as they relate to the operation and maintenance of service centre Liaise with manufacturers and suppliers to ensure optimal service delivery Take full ownership of completed jobs done upon handover of vehicle to client Responsible for complete Client Service & Client Relationship Management process In return this opportunity will offer a permanent employment. Salary Full Company Contribution towards Medical Aid & Pension Fund. Salary negotiable and based on Qualifications, Technical Skill Set, Relevant Experience and Track Record.

Location: South Africa, ZA

Posted Date: 12/22/2024