Customer Service Consultant

Key Responsibilities - Ensures that the service offering provided satisfies customers needs, and identifies leads across their allocated Key Account Managers Portfolios. - Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe. - Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction. - Ensure that clients portfolios data integrity is accurately maintained. - Assists with preparing and presenting business proposals to both existing and new potential customers - Maintains close relationships with the Accounts Manager in order to capitalise on opportunities identified. - Ensures effective management of documentation and records as defined within the customers document retention strategy by informing customers of past due dates. - Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients. Requirements - 3 years B- Degree - At least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain - Excellent command of the English language - Must have excellent communication and interpersonal skills. - Must pay attention to detail - Must be focused on achieving results - Must be a team player - Must have business acumen and be able to communicate at all levels - Must be highly computer literate - Demonstrate excellent organisational skills - Must have own vehicle and valid drivers licence

Location: Cape Town City Centre, ZA

Posted Date: 12/22/2024