Solutions Architect (Service Management and End-User Computing)

PURPOSE: The incumbent will be responsible for the needs analysis of customer requirements, presales, solution crafting, solutions architecture, solution presentation and pricing of the proposed solutions as well as technology trend analysis and driving solutions through innovation and fit for purpose solutions. REQUIREMENTS: Grade 12 (essential) Bachelors degree in engineering, informatics, information management or comparable education with professional experience specialised in Solution Design with focus on End User Computing and Service Management. Min 5 10 years experience working in the Service Management and EUC portfolios. Traceable excellent experience in processing complex proposals (RFI, RFQ, RFP, etc) in the role as Solutions Architect. Excellent technical skills to create complex Managed Services and and EUC Solutions. Strong Knowledge to integrate technology partners and vendors into the solution design. Keen sense of current standards and trends. Overview over the current conditions and competitors in the ICT EUC and Managed Services markets. Project management skills. In-depth knowledge in developing pricing models and applying pricing tools (Pricing Management). Excellent Knowledge of organisation - and vendor-based calculation tools. Excellent communication and negotiation skills, as well as cooperation and teamwork. Strong documentation and presentation skills. A passion for continual expansion of knowledge in the Managed Services and EUC sectors. Excellent knowledge in creating complex and synergistic ICT-Solutions. RESPONSIBILITIES: Supporting Sales to meet and exceed the financial and strategic sales targets. Central interface between Bid Management, Solution Sales and internal/external delivery units. Responsible for the integration of agreed solutions into the customers systems by taking various components and interfaces into account. Define, design and coordinate the solution architecture and cost calculations. Technical support for Sales during the acquisition phase. Integration of technology partners / vendors into the solution design. Align the solution design in complex projects with involved stakeholders within the group and external partners. Design authority for solutions according to approved solution and service descriptions. Requesting offers and further discounts at vendors/partners. Technical steering of Engineering, Operation and Consulting in the deal team. Stream lead for Managed Services and EUC topics in complex mixed deals (Big and Major Deal Support) for costing and design of EUC solutions. Support smooth handover to Delivery for the realisation phase.

Location: Midrand, ZA

Posted Date: 12/22/2024