Technical Writer

The Technical Writer is responsible for writing and maintaining documentation for PrismHR products. The Technical Writer works closely with Product Managers and SMEs to develop customer-facing content and uses MadCap Flare to author and publish online help and release notes. Specific Duties And Responsibilities : - Author content using MadCap Flare. - Research product information by attending standups and working with Quality Assurance Engineers, Product Managers, and Subject Matter Experts. - Leverage tools such as Jira, Confluence, Salesforce, and TestRail to understand issues and develop documentation. - Capture end-user and administrative tasks performed in PrismHR products and their expected results. - Manage documentation drafts and the flow of information during development and testing. - Collaborate with teammates. - Participate in Agile development processes and influence product enhancements based on customer needs. Additional Duties And Responsibilities : - Manage PrismHR documentation with varying priorities and deadlines within bi-weekly/monthly sprints. - Use revision and source control effectively within a team setting. - Act as an ambassador of collaboration within and across the organization, sharing knowledge in areas of expertise. - Other duties or projects may be assigned as needed. Skills And Experience : - Superior oral and written communication skills. - Ability to quickly learn, analyze, understand, and communicate complex technical concepts in a clear and concise manner. - Technically curious and motivated to understand PrismHR functionality. - Ability to prioritize while taking direction from management. - Proactive at removing impediments with a "get the job done" attitude. - Flexible and able to work well under pressure and adapt to shifting deadlines. - Must be a team player. - BS/BA in related fields such as Computer Science, Communications, English, or Technical Writing. - Minimum 4 years of experience as a Technical Writer for complex software systems, preferably in a SaaS or web-based environment. - Experience with Visio or other flowcharting software. - Proficiency with MadCap Flare is required. (ref:hirist.tech)

Location: noida, IN

Posted Date: 12/22/2024