Rosemallow Technologies - ServiceNow Developer - ITSM Module

Job Description : Required Skills & Qualifications : - 3 years of ServiceNow experience, with a strong focus on ITSM and Discovery. - Expertise in ServiceNow ITSM suite : Incident, Problem, Change, Knowledge, Service Catalog, etc. - In-depth knowledge of ServiceNow Discovery : Configuration, MID Server setup, and troubleshooting. - Strong experience with CMDB management and asset tracking. - Proven ability to design and implement ServiceNow workflows, automations, and integrations. - Scripting proficiency in JavaScript, Glide API, and ServiceNow development environment. - Experience with REST/SOAP APIs and integrating external systems with ServiceNow. - Strong understanding of ITIL best practices. - Excellent problem-solving and communication skills. - ServiceNow Certified System Administrator (CSA) or higher-level certifications (preferred). Key Responsibilities : ServiceNow Implementation : - Configure and customize ServiceNow modules (Service Catalog, Incident, Change, Problem, etc.) to align with business processes. - Design and implement workflows, scripts, and integrations to automate tasks and streamline processes. - Create custom forms, reports, and dashboards to provide valuable insights. Problem Solving and Troubleshooting : - Diagnose and resolve complex technical issues related to ServiceNow configurations and integrations. - Troubleshoot performance bottlenecks and optimize ServiceNow performance. Client Engagement : - Collaborate with clients to understand their business requirements and translate them into technical solutions. - Conduct workshops and training sessions to educate clients on ServiceNow features and best practices. Process Improvement : - Analyze existing IT processes and identify opportunities for improvement using ServiceNow. - Design and implement new processes to enhance efficiency and effectiveness. Required Skills and Experience : - 3 years of hands-on experience as a ServiceNow Consultant or Developer. - Strong proficiency in JavaScript, Glide Script, and GlideAjax. - Solid understanding of Client Scripts, Business Rules, UI Actions, and UI Policies. - Experience configuring and customizing core ServiceNow modules (Service Catalog, Incident, Change, etc.). - Familiarity with ITIL processes and ServiceNow best practices. - Excellent problem-solving and troubleshooting skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. (ref:hirist.tech)

Location: coimbatore, IN

Posted Date: 12/22/2024