Operations Manager

Your responsibility will include but is not limited to: Oversee daily operations to ensure timely and compliant tax, payroll, and statutory filings Manage task/project allocation based on work volume and deadlines Review and report operational performance to senior management on key metrics Act as the main contact for client queries and provide progress updates on filings and requests Ensure high client satisfaction through prompt responses and issue resolution Lead client onboarding and work on retention and upselling strategies Maintain knowledge of CIPC, SARS, estate, and trust compliance requirements Allocate tasks based on understanding of regulatory matters. Support team in handling estate and trust filings Provide leadership and direction to client teams (tax, VAT, payroll, statutory returns) Address conflicts and disputes with management's support. Oversee performance appraisals, feedback, and goal setting for staff Set clear client expectations regarding timelines, deliverables, and challenges Handle contract renewals, pricing, and service negotiations with management's guidance Ensure secure handling of client data in compliance with regulations Train staff on confidentiality and internal data protection policies Resolve unexpected client concerns or system issues to maintain operational continuity Manage workloads during peak periods, ensuring adequate support and resource allocation Skills & Experience: Pastel experience Qualification: 5 years of experience in a similar role PA(SA), BA(SA) or a relevant designation Contact ANNARI STANDER on

Location: Johannesburg, ZA

Posted Date: 12/21/2024