Customer Service Representative

Cook’s Direct, Inc., located in Woodridge, Illinois, is a distributor and the reselling leader of commercial kitchen supplies and equipment for large volume foodservice operations. Our employees strive to provide the best products and most knowledgeable response to our customers. This is a hybrid position - 2 days at home and 3 days in the office.

We are seeking a Customer Service Representative who is a detail-oriented, energetic individual. You will be working directly with our customers and our sales team. You will be responsible for answering customer calls and emails, placing orders, following up on orders, providing customers with quotes, order information and interacting with the sales team. 

Responsibilities

• Handle inbound and outbound customer interactions promptly and professionally.
• Resolve customer inquiries, complaints, and issues efficiently and accurately.
• Completing quotes for the sales team.
• Document customer interactions and transactions in MS Business Central.
• Escalate complex or unresolved issues to appropriate departments or supervisors.
• Follow up with customers to ensure their issues are resolved and their satisfaction is met.
• Meet or exceed individual and team performance targets and KPIs.
• Collaborate with team members to improve customer experience and service delivery.

Skills/Requirements

• Proven experience in a customer service role
• Previous experience with order entry and handling product returns
• Strong organizational and multitasking abilities
• Self-motivated and extremely detail oriented
• Excellent problem-solving skills
• Empathy and patience in dealing with customer inquiries
• Basic math skills for handling transactions and billing inquiries
• Strong verbal and written communication skills
• Proficiency in Microsoft Office Suite and CRM software
• High School diploma or equivalent

BENEFITS

• Cook’s Direct offers competitive salaries 
• Health, Dental and Vision benefits package
• 401(k) 
• Bonus program

Cook’s Direct Inc. provides a competitive compensation package, a great working environment, work from home option on Monday and Friday and a full line of competitive benefits including medical, dental, life, AD&D, LTD, 401(k), and vacation time. If you are interested, so are we.  Please apply!

Cooks Direct is committed to creating a diverse environment and is proud to provide equal employment opportunities in all employment practices. We will honor your experiences, perspectives, and unique identity.

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