Guest Experience Manager

Job Summary

We’re seeking a passionate and driven individual to elevate the guest experience!

Key Responsibilities

• Support the coordination and successful delivery of guest experience initiatives, collaborating with various departments as needed.
• Lead guest experience functions, including guest check-ins, check-outs, and overall guest service standards, ensuring a smooth arrival and departure for each guest.
• Facilitate clear communication with guest service staff to coordinate requests such as luggage assistance and personalized check-ins.
• Train and mentor front desk, valet, and concierge staff to uphold service standards, develop product knowledge, and ensure professionalism.
• Ensure team members are equipped with current information on hotel offerings, events, amenities, and policies, as well as details about the surrounding area.
• Promptly address guest requests, using knowledge of the local area to provide recommendations and craft memorable experiences.
• Attend select team and operational meetings, sharing key updates with the guest experience team and taking action to enhance service based on guest feedback.

Required Qualifications

• Bachelor’s degree or equivalent experience (3-5 years in a similar guest-facing role).
• Background in luxury or upscale independent hotels preferred.
• Proven ability to lead and inspire a team, with experience in team development and service enhancement.

Salary Range is $75-80k.

Compensation details: 75000-80000 Yearly Salary

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