Vehicle Exchange Manager

South Shore Subaru is a proud member of the VIP Automotive Group of Long Island, known for its exceptional leadership and customer-focused culture. Join our team for a professional work environment, continuous training, and the opportunity to be part of one of Long Island's most successful auto groups.

At VIP, our purpose is to create exceptional value and experiences for every customer, surpassing our competitors. Our mission is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer experiences.

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Vehicle Exchange Manager
Full-Time Opportunity
Monday – Friday with weekend availability

Job Description & Duties:
Essential Duties include the following. Other duties may be assigned.

• Will be a liaison to the customer while their vehicle is being serviced.
• Will discuss the customer's needs of their vehicle and alternative options, potentially including a new vehicle purchase.
• Appraise all eligible vehicles with the attempt to purchase or have service customer purchase or lease another vehicle.
• Making outbound calls to generate appointments
• Educating guest on the options available through Vehicle Exchange
• Responsible for daily, weekly and monthly reporting
• Tracking all activity in Vin Solutions
• Developing relationships with guest
• Leading customers through the entire exchange process
• Leading the customer through the financial paperwork process
• Following up with customers after the exchange.
• Reporting to general management.
• Produce 10 packets per day to hand out, put in vehicle and/or mail to customer.
• Introduce customer's to sales staff.
• Working closely with the used car department to know which cards are needed for appraisal.
• Manage all aspects of the vehicle exchange department.

Job Requirements:

• Strong follow-up abilities
• Exceptional customer service skills
• Proficient in vehicle appraisal within the current market
• Highly organized and detail-oriented
• Excellent communication skills
• Skilled in team-building, leadership, and management
• Self-motivated and driven for success
• Capable of establishing and maintaining customer relationships
• Previous experience in automotive sales or retail preferred
• Bilingual skills are a plus

To excel in this role, candidates must perform each essential duty satisfactorily. The requirements above represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.

Job Type:
Full-time

Salary:
$75,000.00 – 120,000.00 inclusive of bonuses and commission

Benefits Include:

• Medical and Dental Insurance
• 401(k) Retirement Plan
• Employee Discounts on Vehicle Purchases, Parts, and Service
• Paid Time Off
• Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
• Comprehensive Employee Recognition Programs
• Opportunities for Career Advancement
• Professional Development Assistance
• Retirement Plan

Schedule:
Monday – Friday with weekend availability