Hennepin County, MN
Feedback Systems Analyst
Job Location
Lauderdale, MN, United States
Job Description
Salary: $57,607.10 - $91,428.67 Annually
Location : Downtown Minneapolis
Job Type: Full-time
Remote Employment: Flexible/Hybrid
Job Number: 24DE843TV314
Department: Digital Experience
Division: Digital Experience General
Opening Date: 11/25/2024
Closing Date: 12/13/2024 11:59 PM Central
Description
The Digital Experience department is seeking a Feedback Systems Analyst to join their team. This position will play an important part in helping us understand, tell the story of, and improve the experiences of our community through people-driven, data-informed insights. This position will also play a key role in building and maintaining the infrastructure for an organization-wide closed-loop feedback system. An ideal candidate will have a strong background in digital analytics, reporting, and customer listening.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit.
Location and hours:
This position is hybrid and will be performed both on-site at the Hennepin County Government Center, 300 South 6th Street Minneapolis, MN 55487 and remote as job duties allow. Work hours are Monday through Friday, 8 a.m. - 4:30 p.m. with flexibility. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.
New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.
About the position type:
This is a full-time, benefit-earning position.
This position is internally classified as a Planning Analyst, Senior.
Click to view the job classification specification.
In this position, you will:
The Digital Experience department partners with lines of businesses to improve the digital service experience for the Hennepin County community. A digital experience (DX) is the culmination of resident interactions made possible via technology (i.e., website, form, survey, chat, phone, social media). We strive to increase resident trust and accessibility, reduce disparities, and exceed residents' expectations in digital service.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at (login as Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
Watch this video for application best practices and tips.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a background check.
If you have any questions, please contact:
Toufue Vue
#LI
Why work here?
Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:
Visit our benefits page to learn more: bridge.hennepin.us/eligibility.
If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found
01
This position is hybrid and will be performed both on-site at the Hennepin County Government Center, 300 South 6th Street Minneapolis, MN 55487 and remote as job duties allow. Work hours are Monday through Friday, 8 a.m. - 4:30 p.m. with flexibility.
While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.
Are you able and willing to meet these requirements?
02
What is the highest level of degree you have completed in business administration, public administration, research methods, statistics, behavioral/social science, public health, computer science/MIS or management science, and/or urban/city planning?
03
List your completed degree(s) including school(s) attended, area(s) of study, credits(s) completed, and degree(s)/certificate(s) earned. If you do not have any relevant education, type "None" in the space provided.
04
List the courses you have completed in the subject(s) you selected above. If you have not completed any relevant courses, type "None" in the space provided.
05
How many full-time equivalent years of related work experience do you have?
06
Describe your related work experience, referencing job(s) listed in your application/resume. If you do not have this experience, type "None" in the space provided.
07
How many full-time equivalent years of experience do you have working with Qualtrics and/or other survey/workflow tools?
08
Describe your experience working with Qualtrics and/or other survey/workflow tools, referencing job(s) listed in your application/resume. If you do not have this experience, type 'None' in the space provided.
09
Which of the following digital analytics tools do you have experience working with? Select all that apply.
10
Describe your experience working with the digital analytics tool(s) selected in the previous question, referencing job(s) listed in your application/resume. If you do not have this experience, type 'None' in the space provided.
11
Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.
12
For the recruitment source selected above, please provide the specific name of the person, website or media source.
Required Question
Location: Lauderdale, MN, US
Posted Date: 11/30/2024
Location : Downtown Minneapolis
Job Type: Full-time
Remote Employment: Flexible/Hybrid
Job Number: 24DE843TV314
Department: Digital Experience
Division: Digital Experience General
Opening Date: 11/25/2024
Closing Date: 12/13/2024 11:59 PM Central
Description
The Digital Experience department is seeking a Feedback Systems Analyst to join their team. This position will play an important part in helping us understand, tell the story of, and improve the experiences of our community through people-driven, data-informed insights. This position will also play a key role in building and maintaining the infrastructure for an organization-wide closed-loop feedback system. An ideal candidate will have a strong background in digital analytics, reporting, and customer listening.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit.
Location and hours:
This position is hybrid and will be performed both on-site at the Hennepin County Government Center, 300 South 6th Street Minneapolis, MN 55487 and remote as job duties allow. Work hours are Monday through Friday, 8 a.m. - 4:30 p.m. with flexibility. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.
New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.
About the position type:
This is a full-time, benefit-earning position.
This position is internally classified as a Planning Analyst, Senior.
Click to view the job classification specification.
In this position, you will:
- Analyze and interpret data from various digital platforms and customer feedback listening posts to provide connected and meaningful trends and insights.
- Develop and deliver regular and ad-hoc reports and/or dashboards on experience metrics and trends.
- Build, manage, and refine system for capturing and analyzing community feedback across multiple listening posts.
- Create compelling data visualizations and dashboards to communicate insights to stakeholders at all levels of the organization.
- Incorporate feedback data into a baseline portfolio of customer journey maps that lead to taking meaningful actions. Identify and highlight opportunities for improving the community experience based on data analysis.
- Work closely with colleagues across the Digital Experience department.
- Provide necessary training and support to internal customers on using data collection tools, reporting processes, and listening and feedback systems.
- One of the following:
- Bachelor's degree or higher in business administration, public administration, research methods, statistics, behavioral/social science, public health, computer science/MIS, management science, or urban/city planning and two years or more of related experiences.
- Related education and/or experience to total six years or more.
- Experience:
- Working with Qualtrics and/or other survey/workflow tools.
- Working with digital analytics tools such as Sitecore Experience Analytics, Google Analytics, Qualtrics Digital Experience Analytics, Azure Analytics, Power Platforms (BI), and/or other digital analytics tools.
- Data visualization including unstructured data.
- Diagnostic, descriptive and predictive, and prescriptive analytics.
- Engagement, research, and analysis approaches.
- Digital experience, customer and user experience, and experience management.
- Journey mapping and service design.
- Communicate complex information simply and effectively with diverse partners.
- Work across teams across the organization.
- Work independently and successfully manage multiple priorities.
- Communicate effectively both verbally and in writing.
- Work with both front line service and strategic leaders.
The Digital Experience department partners with lines of businesses to improve the digital service experience for the Hennepin County community. A digital experience (DX) is the culmination of resident interactions made possible via technology (i.e., website, form, survey, chat, phone, social media). We strive to increase resident trust and accessibility, reduce disparities, and exceed residents' expectations in digital service.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at (login as Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
Watch this video for application best practices and tips.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a background check.
If you have any questions, please contact:
Toufue Vue
#LI
Why work here?
Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:
- Meaningful work
- Public service
- Competitive pay
- Work-life balance
- Generous benefits
- Opportunities to grow
- Commitment to your success
Visit our benefits page to learn more: bridge.hennepin.us/eligibility.
If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found
01
This position is hybrid and will be performed both on-site at the Hennepin County Government Center, 300 South 6th Street Minneapolis, MN 55487 and remote as job duties allow. Work hours are Monday through Friday, 8 a.m. - 4:30 p.m. with flexibility.
While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.
Are you able and willing to meet these requirements?
- Yes
- No
02
What is the highest level of degree you have completed in business administration, public administration, research methods, statistics, behavioral/social science, public health, computer science/MIS or management science, and/or urban/city planning?
- Completed some college credits
- Associate's degree
- Bachelor's degree or higher
- None of the above
03
List your completed degree(s) including school(s) attended, area(s) of study, credits(s) completed, and degree(s)/certificate(s) earned. If you do not have any relevant education, type "None" in the space provided.
04
List the courses you have completed in the subject(s) you selected above. If you have not completed any relevant courses, type "None" in the space provided.
05
How many full-time equivalent years of related work experience do you have?
- I do not have this experience
- Less than 1 year
- 1 year or more, but less than 2 years
- 2 years or more, but less than 3 years
- 3 years or more, but less than 4 years
- 4 years or more, but less than 5 years
- 5 years or more, but less than 6 years
- 6 years or more
06
Describe your related work experience, referencing job(s) listed in your application/resume. If you do not have this experience, type "None" in the space provided.
07
How many full-time equivalent years of experience do you have working with Qualtrics and/or other survey/workflow tools?
- I do not have this experience
- Less than 1 year
- 1 year or more, but less than 2 years
- 2 years or more, but less than 3 years
- 3 years or more, but less than 4 years
- 4 years or more
08
Describe your experience working with Qualtrics and/or other survey/workflow tools, referencing job(s) listed in your application/resume. If you do not have this experience, type 'None' in the space provided.
09
Which of the following digital analytics tools do you have experience working with? Select all that apply.
- Sitecore Experience Analytics
- Google Analytics
- Qualtrics Digital Experience Analytics
- Azure Analytics
- Power Platforms (BI)
- Other
- None of the above
10
Describe your experience working with the digital analytics tool(s) selected in the previous question, referencing job(s) listed in your application/resume. If you do not have this experience, type 'None' in the space provided.
11
Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.
- College or university (job board, career services, or instructor)
- Community or nonprofit organization (counselor, job board, etc.)
- Employee or recruiter of Hennepin County
- Friend or family member that is not a Hennepin County employee
- Hennepin County job notification emails
- Indeed.com
- Job fair or networking event
- Print advertisement (flyer, postcard, billboard, transit ad, etc.)
- Professional association (job board or email)
- Social media (Facebook, Twitter, Instagram, etc.)
- www.hennepin.jobs or www.governmentjobs.com
- Other
12
For the recruitment source selected above, please provide the specific name of the person, website or media source.
Required Question
Location: Lauderdale, MN, US
Posted Date: 11/30/2024
Contact Information
| Contact | Human Resources Hennepin County, MN |
|---|