Charles Schwab
Sr. IT Product Manager
Job Location
Job Description
Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. Schwab Banking Operations provides operational support for all Schwab enterprises including, but not limited to, Advisor Services, Investor Services and Schwab’s International business. Schwab Banking Operations supports external and internal clients, Branch Financial Consultants and Independent Investment Advisors to fulfill our purpose of championing every client’s goals with passion and integrity. We inspire client loyalty by creating and delivering a world-class operational support experience while also focusing on employee loyalty and team collaboration.
The Banking Operations Asset Transfer Platform team is responsible for facilitating the modernization and maintaining the viability of Schwab systems that support cash management solutions, transfer of assets and mitigating risks associated with the processing of their transactions for retail and institutional business. The team leverages its business and technical expertise in partnership with business and technology stakeholders to implement a strategic vision for the platform including participation in design, requirements development, prioritization, development, testing and certification activities. The Product Owner (PO) plays a critical role in realization of the platform vision with focus on individual systems and their enterprise interdependencies.
Within this team, the PO will report to the Senior Manager overseeing Asset Transfers and Cash Management system functionality and processing applications. The individual in this role will collaborate with key business & IT stakeholders and partners in defining scope, interpreting requirements and priorities for the modernization and transformation of these systems. The role will require the PO to have a mix of business and technical knowledge, acting as a liaison/partner to maintain business and IT alignment. The ideal PO should possess a good understanding of the banking and securities industry, software development life-cycle and a holistic view for their products.
Serve as the primary contact between our business and IT partners to ensure that business requirements are well documented and technical solutions transformed to meet business strategies
Conduct requirement-elicitation meetings with users, developers, system design architects, system integrators and vendors; understanding the context of critical stakeholder needs, pain points and business impact
Provide thought-leadership on vision; roadmaps for system development and achieving sprint goals
Focus on outcomes rather than just output
Partner with cross-functional business and technology teams to create process models, user epics/stories and/or initial use case survey/use cases
Understand both business and technical dependencies between business areas and within systems that support or may be impacted by middle office functionality; upstream as well as downstream
Perform planning and scoping for several inter-related initiatives to help senior-level business stakeholders make informed decisions about which initiatives to tackle and how
Elicit, document and manage business requirements
Facilitate and drive issues resolution and retrospectives between stakeholders
Develop expert ‘As Is’ knowledge of platform systems and help define ‘To Be’ system solutions and flows
Handle complex, high profile projects (across multiple domains, systems and stakeholders)
Adapt to changing priorities and managing of multiple tasks
Coordinate and oversee the work of other BAs as it relates to specific projects
Support business implementation process for new and/or enhanced system features
Assist with training and support to frontline staff as appropriate
What you have
Strategic mindset to help drive product management decisions, governance, and long-term vision.
Strong analytical and problem solving skills - ability to quickly analyze data to identify key insights and apply them to the business; quantitative and qualitative analysis.
Confidence in presenting both strategic and tactical vision to the team and management for both big-picture planning and day-to-day management of project goal
Ability to align and unify ALL stakeholders to a shared vision and a common focus ; including senior leaders
Excellent communication, interpersonal, organizational and negotiation skills
Product and project management skills; business judgment, including ability to balance resources, evaluate and address risks, and concisely articulate where trade-off decisions are to be made.
Strong orientation to clients, including ability to understand needs and apply this knowledge to product enhancements, online user experience, and communication content ( internal and external )
Ability to analyze and communicate technology recommendations to business stakeholders
3-to- 5 years’ experience managing requirements for multiple large, complex and cross functional projects. Emphasis on systems, technologies, business process redesign, and knowledge of technical environments (Required)
5 years’ experience in software development methodology (Agile Framework), preferred
Proven ability to write business requirements, including user stories, use case development and work flow documentation.
High attention to detail and the ability to see things through from concept to implementation
Banking and Securities Industry/Operational background preferred; a focus on cash management solutions
Prior working knowledge of JIRA or any related Scrum tools preferred
Competence in Microsoft Office tools including Outlook, Word, Excel, PowerPoint and Visio
Bachelor’s degree or equivalent business experience
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
CO Salary Range: USD $123,400 - $140,000 / Year
What’s in it for you:
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.
Location: Sedalia, CO, US
Posted Date: 11/30/2024
Contact Information
| Contact | Human Resources Charles Schwab |
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