County of San Luis Obispo, CA
Information Technology Specialist I/II - Health Agency
Job Location
San Luis Obispo, CA, United States
Job Description
Salary : $63,627.20 - $93,412.80 Annually
Location : San Luis Obispo, CA
Job Type: Permanent - Hourly
Job Number: 1124PM-300179-01
Department: Health Agency
Division: Health Agency - IT
Opening Date: 11/26/2024
Closing Date: 12/17/2024 11:59 PM Pacific
About the Position
The County of San Luis Obispo Health Agency is seeking a motivated Information Technology Specialist I/II to join our dynamic IT division. As part of our team, you will support the Health Agency by troubleshooting, maintaining, and enhancing the technology systems used across a range of healthcare programs. This position is responsible for providing end-user support, investigating and resolving software and hardware issues, coordinating training, and assisting in the implementation of system upgrades.
The successful candidate will be involved in supporting desktop and application environments, working closely with stakeholders to understand their needs, and delivering solutions that align with County standards. The position requires someone who is adaptable, able to communicate effectively with end users at all levels, and enthusiastic about leveraging technology to improve the health agency's service delivery.
If you're ready to be part of a dedicated team focused on making a difference through innovative technology, we encourage you to apply today!
to see the full job description for Information Technology Specialist I
to see the full job description for Information Technology Specialist II
This recruitment may be used to fill future permanent, substitute, limited term, and temporary positions, both full-time and part-time throughout the County.
The Ideal Candidate
The ideal candidate is a proactive problem-solver with a passion for customer service and technology; they have experience troubleshooting software and hardware issues, responding to help desk inquiries, and performing hands-on maintenance of desktop systems; they bring a fundamental understanding of IT principles; they can effectively communicate technical information to non-technical users; and they enjoy working collaboratively with a diverse range of stakeholders.
You will thrive in this position if you:
Minimum Qualifications
A combination of education, training, and experience resulting in the required knowledge, skills, and abilities. An example of qualifying education and experience includes:
Information Technology Specialist I Either A: An Associate degree from an accredited college or university in computer science, information technology or a closely related field AND one year of experience equivalent to Information Technology Technician. OR B: Certificate in Information Technology (CIT) or equivalent AND two years of experience equivalent to Information Technology Technician.
Information Technology Specialist II In addition to the above, one year of experience equivalent to an Information Technology Specialist I.
How to Apply
Applications, including answers to supplemental questions, must be submitted online by the final filing date. Apply for this position at governmentjobs.com/careers/slocountyca.
Most County recruitments require you to respond to supplemental questions as part of the application process. We recommend that you review these questions prior to beginning your application.
An initial application review will be conducted. Candidates who meet the minimum qualifications and are best qualified will be invited to participate in selection activities which may include online assessments, performance exams, written exams, and interviews.
Final candidates will be required to have an in-depth background review performed before proceeding in the process. Please note that references will not be contacted until the end of the process.
If you have questions or would like to discuss the opportunity further, please contact Human Resources at hr@co.slo.ca.us. Confidential inquiries are welcomed.
For further information regarding the County of San Luis Obispo, visit our website at www.slocounty.ca.gov
Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Please call 805-781-5959 for assistance or e-mail hr@co.slo.ca.us for more information.
Veteran's Preference Points
If you are applying for employment with the County of San Luis Obispo and you served in the United States Armed Forces, you may be eligible for veteran's preference points as part of the recruitment process. Some dependents and survivors of eligible veterans may also be eligible for preference points. for more information and to learn how to apply for this benefit. Please note that Veteran's credits must be on file with the County of San Luis Obispo Veterans Services Office prior to the recruitment closing date indicated on the job announcement.
Equal Employment Opportunity
The County is an equal opportunity employer. Objectives are directed toward assuring equal opportunity in selection / promotion, pay, and job assignments. Recruitment and selection procedures have been established to ensure non-discrimination on the basis of political or religious opinions or affiliations, age, sex, race, color, national origin, marital status, disability, sexual orientation or other non-merit factors. In addition, the County complies with the provisions of the Americans with Disabilities Act in hiring and retaining employees. For more information contact the Human Resources Department at (805)781-5959.
Make a Difference
Employees of the County of San Luis Obispo are public servants who impact the lives of our community every day. From supporting efforts to reduce homelessness, keeping our drinking water clean, or serving the families in need in the community, County employees make a difference.
Compensation and Benefits
Your annual salary is supplemented by a generous benefit package.
For additional information regarding the benefits listed that may be available to you, visit the associated .
Some benefits include:
- Medical (PPO, EPO, HDHP), Dental (HMO, PPO) and Vision Insurance
- Health enhancing programs such as Hinge Health, GIThrive and Carrum Health for medical enrollees.
- Cafeteria (County contribution to pay for insurance premiums)
- Free visits to the employee health clinic
- Mental Health resources/benefits including Headspace
- Voluntary insurance plans (life insurance, disability, critical illness and many more)
- A lifelong retirement benefit through the San Luis Obispo County Pension Trust
- Optional deferred compensation plan
- Tax savings accounts (medical and dependent care)
- Paid personal, sick and vacation days
- 12 paid holidays
- Employee Assistance Program
- Education and Wellness Allowance
- Post Employment Health Plan
- Family Friendly workplace policies
- Flexible work schedule options
-Rideshare commuter benefits
- Pet Insurance
The County of San Luis Obispo has been recognized as a Diamond Level Family Friendly Workplace by San Luis Obispo Chamber of Commerce. We support our employees through: childcare assistance, flexible scheduling practices, paid and unpaid leave, comprehensive health benefits, flexible spending accounts, and employee assistance programs.
Pension Benefit and Employee Contribution Rates:
The County's pension is a defined benefit plan that provides a guaranteed monthly pension payment for life based on your time in service, wages, and other factors. The County is the primary contributor to the pension fund, but the health of the pension fund also depends on mandatory employee contributions. Employees are required to pay a percentage of their base pay towards the pension fund, ranging from 5% to 19%. This amount is deducted from your paycheck pre-tax every pay period. To find out how much will be deducted from your paycheck should you be hired for this position, please contact Pension Trust at (805) 781-5465.
Healthcare Benefits and Cafeteria Contributions:
The County offers comprehensive medical coverage to you and your family, along with two dental plan options and vision coverage. All permanent employees receive a monthly employer contribution (or 'cafeteria' contribution) to help them pay for their portion of the medical, dental, and vision insurance premiums. The amount of the cafeteria contribution varies by Bargaining Unit (BU) and the extent to which employees enroll their dependents. If the cafeteria amount is greater than your selected premiums, the remainder of the cafeteria is paid out to you in your paycheck as taxable income. If the cafeteria amount is less than your monthly premiums, you pay the remainder of the premiums with pre-tax wages.
To estimate your out-of-pocket costs (or cashback from extra cafeteria),
Learning and Development
The County prioritizes your learning, personal and professional development, and career growth. Employees have access to over 1500 on-demand courses, instructor led courses, and job-specific trainings.
Employees can take courses to upskill to make themselves more competitive for promotional opportunities and further their career growth. Examples of courses include:
- Emotional Intelligence
- Supervisor/Manager academies
- Microsoft Suite courses
- Defensive Driving
- Financial management
- Retirement preparedness
- Teambuilding
- Written Communication
- Conflict Management
- Clifton StrengthsFinder and DISC
- Job specific conferences/trainings
Student Loan Forgiveness
Did you know that if you are employed by a government agency you may be eligible for the Public Service Loan Forgiveness (PSLF) program
County employees also have access to GotZoom, a program that offers tools and support to navigate your federal student loans.
Homebuyer assistance program
Employees have access to the "Assist-to-Own" program sponsored by to get a loan for the down payment.
01
Describe your experience in providing customer support for technology systems. What types of issues did you commonly address, and how did you approach these situations?
02
What types of environments or user groups have you supported in the past? Please provide an overview of your experience, including the size and nature of the user base.
03
What motivates you to work in IT support, especially in the health agency setting?
Required Question
Location: San Luis Obispo, CA, US
Posted Date: 11/30/2024
Location : San Luis Obispo, CA
Job Type: Permanent - Hourly
Job Number: 1124PM-300179-01
Department: Health Agency
Division: Health Agency - IT
Opening Date: 11/26/2024
Closing Date: 12/17/2024 11:59 PM Pacific
About the Position
The County of San Luis Obispo Health Agency is seeking a motivated Information Technology Specialist I/II to join our dynamic IT division. As part of our team, you will support the Health Agency by troubleshooting, maintaining, and enhancing the technology systems used across a range of healthcare programs. This position is responsible for providing end-user support, investigating and resolving software and hardware issues, coordinating training, and assisting in the implementation of system upgrades.
The successful candidate will be involved in supporting desktop and application environments, working closely with stakeholders to understand their needs, and delivering solutions that align with County standards. The position requires someone who is adaptable, able to communicate effectively with end users at all levels, and enthusiastic about leveraging technology to improve the health agency's service delivery.
If you're ready to be part of a dedicated team focused on making a difference through innovative technology, we encourage you to apply today!
to see the full job description for Information Technology Specialist I
to see the full job description for Information Technology Specialist II
This recruitment may be used to fill future permanent, substitute, limited term, and temporary positions, both full-time and part-time throughout the County.
The Ideal Candidate
The ideal candidate is a proactive problem-solver with a passion for customer service and technology; they have experience troubleshooting software and hardware issues, responding to help desk inquiries, and performing hands-on maintenance of desktop systems; they bring a fundamental understanding of IT principles; they can effectively communicate technical information to non-technical users; and they enjoy working collaboratively with a diverse range of stakeholders.
You will thrive in this position if you:
- Have a strong commitment to customer service and are motivated to help others solve their technical problems.
- Are excited by the opportunity to work with both commercial and custom software, including electronic health systems, and are willing to continuously learn and adapt.
- Possess a team-oriented approach and can build positive working relationships with co-workers, users, and external partners.
- Are comfortable working independently while also contributing to the goals of the larger IT team.
Minimum Qualifications
A combination of education, training, and experience resulting in the required knowledge, skills, and abilities. An example of qualifying education and experience includes:
Information Technology Specialist I Either A: An Associate degree from an accredited college or university in computer science, information technology or a closely related field AND one year of experience equivalent to Information Technology Technician. OR B: Certificate in Information Technology (CIT) or equivalent AND two years of experience equivalent to Information Technology Technician.
Information Technology Specialist II In addition to the above, one year of experience equivalent to an Information Technology Specialist I.
How to Apply
Applications, including answers to supplemental questions, must be submitted online by the final filing date. Apply for this position at governmentjobs.com/careers/slocountyca.
Most County recruitments require you to respond to supplemental questions as part of the application process. We recommend that you review these questions prior to beginning your application.
An initial application review will be conducted. Candidates who meet the minimum qualifications and are best qualified will be invited to participate in selection activities which may include online assessments, performance exams, written exams, and interviews.
Final candidates will be required to have an in-depth background review performed before proceeding in the process. Please note that references will not be contacted until the end of the process.
If you have questions or would like to discuss the opportunity further, please contact Human Resources at hr@co.slo.ca.us. Confidential inquiries are welcomed.
For further information regarding the County of San Luis Obispo, visit our website at www.slocounty.ca.gov
Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Please call 805-781-5959 for assistance or e-mail hr@co.slo.ca.us for more information.
Veteran's Preference Points
If you are applying for employment with the County of San Luis Obispo and you served in the United States Armed Forces, you may be eligible for veteran's preference points as part of the recruitment process. Some dependents and survivors of eligible veterans may also be eligible for preference points. for more information and to learn how to apply for this benefit. Please note that Veteran's credits must be on file with the County of San Luis Obispo Veterans Services Office prior to the recruitment closing date indicated on the job announcement.
Equal Employment Opportunity
The County is an equal opportunity employer. Objectives are directed toward assuring equal opportunity in selection / promotion, pay, and job assignments. Recruitment and selection procedures have been established to ensure non-discrimination on the basis of political or religious opinions or affiliations, age, sex, race, color, national origin, marital status, disability, sexual orientation or other non-merit factors. In addition, the County complies with the provisions of the Americans with Disabilities Act in hiring and retaining employees. For more information contact the Human Resources Department at (805)781-5959.
Make a Difference
Employees of the County of San Luis Obispo are public servants who impact the lives of our community every day. From supporting efforts to reduce homelessness, keeping our drinking water clean, or serving the families in need in the community, County employees make a difference.
Compensation and Benefits
Your annual salary is supplemented by a generous benefit package.
For additional information regarding the benefits listed that may be available to you, visit the associated .
Some benefits include:
- Medical (PPO, EPO, HDHP), Dental (HMO, PPO) and Vision Insurance
- Health enhancing programs such as Hinge Health, GIThrive and Carrum Health for medical enrollees.
- Cafeteria (County contribution to pay for insurance premiums)
- Free visits to the employee health clinic
- Mental Health resources/benefits including Headspace
- Voluntary insurance plans (life insurance, disability, critical illness and many more)
- A lifelong retirement benefit through the San Luis Obispo County Pension Trust
- Optional deferred compensation plan
- Tax savings accounts (medical and dependent care)
- Paid personal, sick and vacation days
- 12 paid holidays
- Employee Assistance Program
- Education and Wellness Allowance
- Post Employment Health Plan
- Family Friendly workplace policies
- Flexible work schedule options
-Rideshare commuter benefits
- Pet Insurance
The County of San Luis Obispo has been recognized as a Diamond Level Family Friendly Workplace by San Luis Obispo Chamber of Commerce. We support our employees through: childcare assistance, flexible scheduling practices, paid and unpaid leave, comprehensive health benefits, flexible spending accounts, and employee assistance programs.
Pension Benefit and Employee Contribution Rates:
The County's pension is a defined benefit plan that provides a guaranteed monthly pension payment for life based on your time in service, wages, and other factors. The County is the primary contributor to the pension fund, but the health of the pension fund also depends on mandatory employee contributions. Employees are required to pay a percentage of their base pay towards the pension fund, ranging from 5% to 19%. This amount is deducted from your paycheck pre-tax every pay period. To find out how much will be deducted from your paycheck should you be hired for this position, please contact Pension Trust at (805) 781-5465.
Healthcare Benefits and Cafeteria Contributions:
The County offers comprehensive medical coverage to you and your family, along with two dental plan options and vision coverage. All permanent employees receive a monthly employer contribution (or 'cafeteria' contribution) to help them pay for their portion of the medical, dental, and vision insurance premiums. The amount of the cafeteria contribution varies by Bargaining Unit (BU) and the extent to which employees enroll their dependents. If the cafeteria amount is greater than your selected premiums, the remainder of the cafeteria is paid out to you in your paycheck as taxable income. If the cafeteria amount is less than your monthly premiums, you pay the remainder of the premiums with pre-tax wages.
To estimate your out-of-pocket costs (or cashback from extra cafeteria),
Learning and Development
The County prioritizes your learning, personal and professional development, and career growth. Employees have access to over 1500 on-demand courses, instructor led courses, and job-specific trainings.
Employees can take courses to upskill to make themselves more competitive for promotional opportunities and further their career growth. Examples of courses include:
- Emotional Intelligence
- Supervisor/Manager academies
- Microsoft Suite courses
- Defensive Driving
- Financial management
- Retirement preparedness
- Teambuilding
- Written Communication
- Conflict Management
- Clifton StrengthsFinder and DISC
- Job specific conferences/trainings
Student Loan Forgiveness
Did you know that if you are employed by a government agency you may be eligible for the Public Service Loan Forgiveness (PSLF) program
County employees also have access to GotZoom, a program that offers tools and support to navigate your federal student loans.
Homebuyer assistance program
Employees have access to the "Assist-to-Own" program sponsored by to get a loan for the down payment.
01
Describe your experience in providing customer support for technology systems. What types of issues did you commonly address, and how did you approach these situations?
02
What types of environments or user groups have you supported in the past? Please provide an overview of your experience, including the size and nature of the user base.
03
What motivates you to work in IT support, especially in the health agency setting?
Required Question
Location: San Luis Obispo, CA, US
Posted Date: 11/30/2024
Contact Information
| Contact | Human Resources County of San Luis Obispo, CA |
|---|