IT Systems Administrator, Junior

Job Overview

This is a multifaceted position that supports the IT Systems Administrator Senior and acts as a resource and point of escalation to the IT Service Desk team to help meet internal customer and IT departmental needs. This position will provide technical leadership and support, under the direction of senior IT staff, to the installation, configuration, monitoring, and maintenance for all networked equipment ensuring optimal performance with minimal disruption to users. This position will work in conjunction with the IT Systems Administrator Senior as a contact for all issues related to networked equipment. There will be interaction with personnel at all levels within the credit union. Soft skills are essential. This person must be process focused, goal oriented, self-disciplined, and highly motivated with the ability to prioritize as needed and/or take direction to ensure the best possible service to Blackhawk Community Credit Union personnel and ultimately its members.

Major Tasks, Responsibilities and Key Accountabilities

• Deliver comprehensive technical knowledge in the analysis and resolution of issues
• Deliver technical leadership in a high-availability 24/365 environment for the configuration, monitoring, technical support and maintenance of servers and various networking solutions, including hardware and software
• Deliver technical leadership in the configuration, support, and interoperability of Microsoft 365 applications and services
• Deliver technical leadership for systems security and cybersecurity, including routers, switches, firewalls, IDS/IPS, encryption, remote access, and other related technologies
• Application and server-side administration of user-facing technology, including troubleshooting, engaging vendor or partner support, version updates, testing and rollout of new solutions, reporting and other related duties
• Network, LAN and WAN support including troubleshooting down branches or locations, router support, switch maintenance, patch panel and cross-connection support, and related activities
• Support of Microsoft and third-party patches and related deployment systems to manage and advance our policies and procedures
• Support the IT Service Desk Team as a resource and an escalation point
• Provide calm and helpful support to internal customers when they have problems with desktop hardware or peripherals of all kinds, from desktops to laptops, from monitors to scanners, web cameras and printers
• Use customer service skills when ascertaining problems submitted in writing, received over the phone and when in person one-on-one or in groups, and moving on to logical troubleshooting and efficient repair or resolution
• Use our help desk ticket system to receive new incidents, log new or existing incidents or notes, log solutions and successfully close out requests
• Supporting IT staff to complete tickets, tasks, and approved projects
• Make recommendations on hardware and software specifications to support solutions or goals
• Make recommendations on and execute approved operational plans and projects to support solutions or goals
• Coordinate support with IT team members to increase efficiency, eliminate duplications, prevent user frustration and ultimately solve problems quickly
• Work with vendors, manufacturer support and other outside resources as needed
• Escalate issues that require additional resources, be they time, purchased needs, manager input or decisions, etc.
• Write and maintain detailed systems documentation, including user manuals and procedures
• Provide scheduled after-hours support on a rotational basis to users and team members
• Help to identify, coordinate and participate in cross-training initiatives across the service desk, system administration and related roles to expand service coverage and capacity

QUALIFICATIONS and COMPETENCIES:

QUALIFICATIONS: EDUCATION and EXPERIENCE

• Possess an ardent desire to help people
• Show skills required to fulfill the duties and responsibilities defined above
• Have demonstrable people skills with both customers and team members
• Exceptional written and oral communication abilities with people at all levels of the organization to determine service needs and collect required data; position has constant contact with other IT staff, and frequent contact with departmental and executive management; also, vendors and other outside contacts
• Demonstrated analytical, problem solving and leadership skills; leadership and initiative are required to lead conversations, influence individuals, pursue ideas and execute plans or solutions
• Considerable knowledge of desktop computers, servers, printers, networks, LANs, WANS, SANs, operating systems (Windows 10 and newer; Server 2016/2019 and newer, Linux), switches, routers, components, peripherals, embedded systems, Microsoft Azure, Microsoft 365, and related IT concepts and their interactions
• Advanced computer skills, including scripting knowledge, and experience with end point imaging
• Ability to provide verbal and written technical reports showing status of ongoing projects or issues
• An understanding of project management principles
• Personnel management skills; management experience is a plus
• Associate degree in an information systems field or equivalent level of knowledge or experience required; recognized certifications in applicable disciplines are a plus

COMPETENCIES

• Build and maintain effective working relationships with managers and co-workers.
• Communicate effectively both orally and in writing.
• Comprehensive and applicable knowledge of LAN/WAN concepts, products and technologies.
• Significant experience with Microsoft technologies, including Active Directory, DNS, TCP/IP.
• Comprehensive knowledge of network backup solutions.

OTHER (PHYSICAL, MENTAL AND VISUAL SKILLS):

• Goal-Oriented and self-disciplined with ability to prioritize projects to meet the dynamic needs of the environment.
• Ability to accomplish the described responsibilities *using computers and technology.
• Ability to communicate and interact with a diverse employee group.
• Ability to sit and/or stand for extended periods of time.
• Ability to work in a dynamic, challenging and fast paced work environment.
• Documentation and Communication:

• Communicate effectively with technical staff as well as lay persons.
• Provide effective well written documentation for IT co-workers, vendors, and end users.
• Utilize various tools for documentation and communication.

• Other Skills and Abilities:

• Self-motivated.
• Able to multi-task, work independently and as part of a team.
• Enjoys learning new things and helping others to learn new things.

• License and Registration:

• Valid driver's license.
• Proof of automobile insurance required.
• Reliable and suitable transportation that can be used as required to perform job duties, such as a car, SUV, pickup, or minivan.

• Occasional business travel.
• Flexibility in work schedule to ensure completion of assigned duties.
• Occasionally move computers and peripheral equipment up to 50 pounds to install, troubleshoot and maintain the network.

Environmental Job Requirements

Typically located in a comfortable, quiet indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, strong drafts, or bright lights.

Location: Hanover, WI, US

Posted Date: 11/30/2024