Infrastructure Developer

Job Classification:
Technology - Engineering & Cloud
Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, youll unlock an exciting and impactful career all while growing your skills and advancing your profession at one of the worlds leading financial services institutions.
Your Team & Role
As an Infrastructure Developer in the End User Experience Engineering department, you will partner with product owners, tech leads, designers, software engineers and delivery professionals to improve the macOS platform experience. You will develop software and automated solutions to manage the lifecycle of endpoint services as we solve sophisticated business problems, deploy innovative products, services, and experiences to delight our customers! In addition to applied technical understanding and knowledge, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning.
Here is What You Can Expect on a Typical Day
Identify and resolve issues with macOS and related applications
Ability to work effectively with other IT teams and internal business partners to identify, troubleshoot and resolve critical enterprise issues
Evaluate, test, define, and deploy our corporate macOS Enterprise build for desktops and laptops
Identify and remediate client and server-side security risks to the environment
Create, code and support solutions to automate the creation, management, or destruction of infrastructure; with guidance, actively code against the roadmap
Liaise with various technology personnel for problem resolution
Provide easily consumable services to software development teams to assist in the consumption of infrastructure solutions and partner to implement them
Accelerate application development by building patterns of infrastructure services that are consumed self-service, resilient, reliant and in accordance with Prudential standards
Collaborate with product owners in understanding needs and defining feature stories, tech leads in defining technical design and other team members to understand the system end-to-end and deliver robust solutions that bring about business impact and support the goals
Create and maintain clear and crisp documents for support purposes and end user communications
Provide and review reports as needed for both end user and Management
Bring an understanding of relevant and emerging technologies, begin to find opportunities to provide input to the team, and embed learning and innovation in the day-to-day
Work on problems of diverse scope in which analysis of data requires evaluation of identifiable factors
Use programming languages including but not limited to Bash, Python, JavaScript, Ruby, and C#
Patching and Application packaging as per organization requirements for mac devices
The Skills & Expertise You Bring
Bachelor of Computer Science or Engineering or experience in related fields
Strong knowledge of MDM solutions such as Jamf Cloud and Microsoft Intune (Experience managing iOS & Android is a plus, not a must)
Deep understanding of the macOS operating system as well as utilizing automation to manage and secure it
Commitment to staying informed about emerging technologies, trends, and best practices for the Apple ecosystem
Leverage diverse ideas, experiences, thoughts and perspectives to the benefit of the organization
Experience with agile development methodologies and Test-Driven Development (TDD)
Knowledge of business concepts tools and processes that are needed for making sound decisions in the context of the company's business
Ability to learn new skills and knowledge on an on-going basis through self-initiative and tackling challenges
Excellent problem solving, communication and collaboration skills
Linux / UNIX Operating Systems: File Permissions, Network Configuration, Services, Process Manipulation
Database Fundamentals: Schemas, Tables, Permissions, SQL
Networking, TCP/IP and other common Communication Protocols: OSI Model, 3 Way Handshake, Stateful vs Stateless, Proxy Firewall
Test/Quality capabilities & methodologies (functional & nonfunctional) and associated tooling including quality automation
Knowledge/Understanding of the following:
Management of modern workplace management tools (M365, Jamf, Intune)
Application Programming Interfaces (API): Consumption & Development
Infrastructure & Cloud Security practices including DevSecOps
Dev Ops Tools & Practices: awareness, understanding of DevOps automation tools, practices & capabilities (continuous integration & continuous delivery)
Software Development Life Cycle (SDLC): Development and Design Fundamentals including SDLC and coding standards
Cloud Computing: Understanding and knowledge of AWS and Azure
Disaster Recovery and High Availability
Preferred Qualifications:
Financial/Insurance industry experience is a plus, not a must
Youll Love Working Here Because You Can
Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, well help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. Youll be surprised by what this rock-solid organization has in store for you.
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Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations....
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity