Field Support Tech

Job Title: Field Support Tech Location: 950 Main Avenue, Cleveland OH 44113 Duration: 6 Months (Potential of Conversion to Full time) Pre Screening Questions: What is the largest group of users you have supported in the last 6+ months? and How did you provide support? (On site, remote, field, etc) Are you willing to work in the office 100% Briefly describe your experience in helping wide range of end users and why you are ideal for this role. Top Must Have Skills: Experience with Remote software tools, Lifecycle management Level 1 & Level 2 software support enterprise level Backend office MS Office Support MS Intune Active Directory Remote management Incident Request Management System/Software Proficiencies: MS Intune, Ticketing Systems, MS Office Suite Day to Day responsibilities: Desktop support helping a wide range of end users Responding to tickets Maintaining office technology Front facing customer service Level 1 & Level 2 software support enterprise level Backend office MS Office Support MS Intune Active Directory Remote management Incident Request Management YOE: 5 years+ of enterprise experience (2nd level support), focus on customer service Education: H.S Diploma Interview Proces: 1st Round Zoom/(Technical), 2nd Round Zoom/(Behavioral), 3rd Round on site SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.