Desktop Level 3 - TE role

Desktop Level 3
Location: Remote but must be open to travel 2 weeks a month

• Customer Service will be key in this role. They will need to work with high level executives on transition of IT at locations.

Provide level 2 end user support including but not limited to:

• Support and maintenance of PCs including but not limited to:
• Assign users and computers to proper business groups in Active Directory.
• Perform timely workstation hardware and software upgrades.
• Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech.
• Coordinate with authorized vendor for PC hardware repair.
• Monitor and remove virus, spy-ware, and other non-authorized software.
• Maintain and/or coordinate PC hardware inventory.
• Order and purchase standard equipment and software through approved vendors
• Support firm software
• Support Desktop Management with post-mass deployment issues of standard software
• Provide IT support for local software within their region. May coordinate support with a Product Champion.
• Upgrade local server software as necessary.
• Regular scheduled regional calls
• Proactively support Corporate IT and customer support changes and initiatives.
• Test phases of changing hardware and software standards.
• Monitor ticket queues to ensure SLAs and OLAs are met.
• Utilize the standard Knowledgebase per standard procedures.
• Reconciliation of Active Directory permissions as per internal securities audits.
• Reconciliation of licenses associated with locally purchased software.
• Coordinate with local vendors for cabling, phone system, printer/fax, and other IT related facilities maintenance.
• Tasks related to potential office remodels or relocations.

#DICE
nkraft@c4techservices.com

Location: Wayzata, MN, US

Posted Date: 11/30/2024