Enterprise Network Administration Support I

Overview

MicroTech is seeking an Enterprise Network Administrator Level I for the Combined Air Operations Center (CAOC) at Shaw AFB, North Carolina. The CAOC team provides installation, operation, maintenance, administration and management of Enterprise network infrastructure and systems to ensure services are operational and available with minimal interruption. This includes the switches, routers, encryption devices, cabling and other equipment providing data connectivity supported by 609 ACOMS and 609 EACOMS.

Responsibilities

• Perform all technical support and O&M activities

• Communications Security (COMSEC) Support. The contractor shall provide cryptographic equipment/COMSEC support, as required, as an alternate COMSEC custodian. Contractor responsibilities include, but are not limited to, installing, configuring, operating and maintaining encryption devices; performing hardware, software or firmware upgrades; and loading, rekeying and remotely managing encryption devices; and handling, managing and securing COMSEC material IAW AFMAN 17-1302-O, Communications Security Operations.

• Provide Tier 2 technical support (diagnosis, analysis and troubleshooting and resolution for more complex network, client and end-user connectivity issues escalated by Tier 1 technical support staff);

• Add and remove client devices (e.g., PCs, Thin Clients, VoIPs, VoSIPs, VTCs, DVTCs, peripherals, etc.) from networks;

• Operate and maintain call manager (Cisco Unified Communications Manager); implement add, moves and changes; and manage DHCP reservations;

• Update and patch network equipment, firmware and software to ensure configuration and cybersecurity compliance;

• Operate and maintain access control systems; and manage and configure MAC address authentication;

• Administer network administrative accounts and access;

• Operate and maintain network monitoring and analysis tools; and detect, analyze and resolve network infrastructure and systems problems;

• Monitor and control network performance, utilization and capacity to ensure optimal performance, availability, serviceability and recoverability; and report any vulnerabilities or deficiencies to 609 ACOMS and 609 EACOMS government technical representatives;

• Evaluate current infrastructure, research current technologies/solutions; and provide hardware/software upgrade and replacement recommendations for end-of-life/end-of- support COTS products to 609 ACOMS and 609 EACOMS government technical representatives;

• Assist with the tracking and management of COTS licenses, warranties, service level agreements renewals for network equipment and software;

• Support interior existing and new network cabling/wiring infrastructure (fiber and copper) to include installing, testing, troubleshooting, repairing and replacing cabling/wiring; and ensure cabling/wiring and patch panels are properly installed and labeled IAW Telecommunications Industry Association and Electronic Industries Alliance (TIA/EIA) and local standards;

• Assist with circuit actions to include preparing and coordinating requests for service; engineering, installing, testing and accepting or removing circuits per Telecommunications Service Orders; and preparing and maintaining circuit documentation and historical records;

• Set-up, tear-down, configure, troubleshoot and maintain deployable communications suites (e.g., ECKs);

• Update and maintain Enterprise network configuration and connectivity drawings, diagrams and engineering and installation documentation, and publish semi-annually (Deliverable: System Documentation); and

• Develop and submit an Enterprise Networks Monthly Status Report

Qualifications

• Associates degree in Computer Science or Networking; or 2+ years Networking experience; AND

• DoDM 8140 IAT Level 2 (Security+) or higher; and

• Cisco Certified Network Associate (CCNA) or equivalent certification

• Active Secret Clearance required, Top Secret SCI Desired.

General Information

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs.

MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL® management qualified business processes.

We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:

• Insurance (medical, dental vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts

MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.

Location: Hoyt Heights, SC, US

Posted Date: 11/30/2024