Application Support Analyst

Have you often felt like you wanted your work to have meaning? Every day, Resurrection staff members are doing work that matters with people who care. Resurrection's purpose since its conception in 1990 is to "build a Christian community where non-religious and nominally religious people are becoming deeply committed Christians." Join our team and see how your contributions move the needle in transforming the World.

Resurrection has an opening for an Application Support Analyst in the Resurrection Experience division! The position is full-time, exempt and is located at the Leawood campus at 13720 Roe Ave. Please see below for a full job description.

Job Summary

The Application Support Analyst consults with departments and end users regarding their software needs; evaluates and recommends software solutions; manages and supports church management systems, other line-of-business applications, and trains end users.

Essential Responsibilities and Expectations:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position-Specific

• Consult with departments and end users regarding their software needs.
• Evaluate and recommend software solutions to meet requirements while promoting standardized software and technology integration across the organization.
• Implement, manage, maintain, and support church management systems.
• Implement manage, maintain, and support other line-of-business applications including ERP systems, learning management systems, volunteer management systems, event registration systems, intranets, accounting systems, donor management systems, electronic contribution systems, point-of-sale systems, mass e-mail, websites and web applications, and any other similar applications.
• Develop and deliver end user training for line-of-business applications.
• Manage, test, and install line-of-business software updates.
• Develop and write reports within church management system including SQL reports.
• Troubleshoot issues as reported by users
• Other duties as assigned.
  
  Churchwide
• Follow Jesus and engage in the "five essential practices" of the Christian life: worship, study, serve, give, and share.
• Support the church's purpose of "building a Christian community where non-religious and nominally religious people become deeply committed Christians."
• Exemplify the church's values and support its theological direction as a United Methodist Church.

• Focusing on Details - pays attention to important details, avoiding errors and fine- tuning the results for maximum impact.
• Following Processes - gets work done as effectively and efficiently as possible by following optimal processes.
• Informed Evaluating - analyzes data and quickly spots trends before others see them and uses this intelligence to provide insightful new strategies.
• Innovating - provides new solutions that will elevate the church's effectiveness.
• Improving Systems - configures organizational systems, structures, and processes for greater effectiveness.
• Problem Solving - makes good decisions quickly, solves problems effectively to help move the church forward.
• Resourcing - secures and deploys resources as effectively and efficiently as possible.

• Bachelor's degree in computer science or related field, or actively pursuing degree completion, or equivalent experience.
• At least two years of experience implementing and supporting line-of-business software applications developed in-house or provided by outside vendors.
• Knowledge of CRM or equivalent systems (such as church management systems).
• Willingness to use personal vehicle to travel to worksites in the Kansas City area (mileage will be reimbursed).
• Work Schedule: Schedule flexibility and telecommuting allowed with the approval of the Software Services Team Director. After hours software maintenance as scheduled. Work may be required on religious holidays including Christmas and Easter and other holidays that fall on a Saturday or Sunday. Preferred:
• At least two years of current experience with relational database management systems, SQL, and reporting tools.
• Knowledge of church management systems, donor management systems, ERP systems, learning management systems, intranets, accounting systems, electronic contribution systems, point-of-sale systems, and/or mass email systems.
• Knowledge of application hosting technologies including domain name registration, SSL certificates, and DNS.
• Knowledge of web services APIs, single sign-on, and other application integration technologies.
• Knowledge of SQL, C# or other programming languages.