Enterprise Systems Administrator-Senior

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Overview

The Enterprise Systems Administrator-Senior will demonstrate a thorough and well-versed understanding of information technology fundamentals, concepts, and disciplines. This position will be responsible for implementing and supporting various applications for the PBD business and key stakeholders. This position will require a proficient level of experienced analytical aptitude responsible for leading requirements, definition gathering and maintaining cross functional applications/systems while managing support services to meet business and/or technical unit needs. The position will be responsible for planning, design, complex configuration and implementation of integrated systems and related components. The ESA-Senior will demonstrate strong leadership and communication skills driving interaction at all levels of the organization and applying independent decision making and critical thinking to maximize both business and technical engagements with key stakeholders and vendors. The position will be responsible for training other team members and will help the company develop clear strategies for assigned functional areas.

Qualifications

Associates degree required. Bachelor’s degree preferred. Microsoft Dynamics or CRM certification preferred. An additional two (2) years of experience will be considered in lieu of degree.

Four (4) years of experience performing application analysis, design, and/or implementation. Knowledge of and configuration experience with Microsoft Dynamics 365 Applications or similar technologies such as Cloud Computing solutions and/or Customer Relationship Management (CRM), required.

Advanced technical knowledge and understanding of application/system design principles and architectural concepts.

Experience with data analysis working with complex levels of disparate data to support the interpretation and mapping translations from primary and secondary data sources into applicable business language and systems.

Essential Accountabilities

Business Analysis

Lead projects and initiatives while working with cross functional SME’s and vendors. Understand the requirements/needs and expectations of multiple stakeholders across the business.

Provides analysis (analytical, technical, and business process expertise) to ensure technology alignment with strategic and/or department project initiatives (proposed or accepted).

Proactively identify and define projects process opportunities that support business strategies, goals, and objectives. Provide project support as needed.

Analyze processes and diagnose opportunities for improvement by utilizing analytical skills and ability to translate to support common understanding.

Create logical, repeatable data models representing translation of system data to business-friendly outputs directly responsible for driving business decisions and outcomes.

Systems and Applications, Administration, Design, Planning and Maintenance

Perform system administration responsibilities, including implementing customizations and/or changes to PBD applicable lines of business and teams.

Serve as an enterprise subject matter expert providing technical and administrative direction related to MS Dynamics core capabilities.

Proactively assess and conduct evaluations of vendor software, including participating in cross functional business and/or project teams; serving as technical lead as needed.

Play a key role in participating in cross-functional design and implementation discussions regarding data integrity and integration between systems, supporting internal and external users, software and related upgrades, and user enhancements.

Responsible for the analysis, design, maintenance, and deployment of systems as well as defining the support processes required to maintain SOP’s and to drive increased data integrity and accuracy.

Provide extended support of integrated I.T. processes responsible for delivery of data triggering and driving enterprise processes.

Responsible for installation of third-party software and configuration of vendor systems while following established standards, policies, and configuration guidelines.

Responsible for coordinating testing, validating data and technical process for application/system readiness leading to deployments. Facilitate, review, and analyze test plan execution. Assist with defect remediation and support team members and functional areas as required.

Participate with other technical, operations and/or IT staff, in overall systems design and configurations providing direction and recommendations from technical analysis and supports acceptance testing validations.

Act as a primary point of contact in the identification and resolution of system/user problems working with various departments across IH affiliation and vendors.

Provide references for users through Microsoft Dynamics 365 Applications 365 online training, writing, and maintaining user documentation, and providing end-user applications support.

Leadership and Engagement

Responsible for training and mentoring of junior team members to build highly competent skills.

Foster strong associate relations within PBD to align with business process leaders to deliver solidified requirements for all projects.

Develop business cases with management and lead team and/or cross-functional discussions for implementation of software related upgrades or new implementations, including documenting business requirements to effectively implement enhanced solutions.

Lead technical discussions related to the development of test cases and conduct testing of system upgrades, large data upgrades, modifications, including the development of storage of support documentation.

Coordinate and drive annual product data life cycles working with leadership and business partners to develop an annual project plan to outline all requirements and tasks that need to be managed to ensure successful execution of go to market strategies.

Stay abreast on updates and new releases in CRM and/or other technologies and to educate end-users on CRM functions.

Monitor multiple projects simultaneously and work to ensure strategic and tactical business goals are met.

Make recommendations to PBD Leadership to help develop strategic business direction and be a key internal partner on initiatives.

Immigration or work visa sponsorship will not be provided for this position

Hiring Compensation Range: $80,000 - $110,000 annually

Compensation may vary based on factors including but not limited to skills, education, location and experience.

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here (http://www.independenthealth.com/about/careers/additional-eeo-aap-information) for additional EEO/AAP or Reasonable Accommodation information.

Current Associates must apply internally via the Job Hub app.

The Independent Health Family of Companies, headquartered in Buffalo, NY, serves nearly 400,000 members and provides innovative health care products and benefits designed to engage consumers in their health and well-being. Established in 1980, our comprehensive portfolio includes Pharmacy Benefit Dimensions, Reliance Rx, Nova Healthcare Administrators, Care for You and the Independent Health Foundation.

Our culture sets us apart. Our core values drive who we are and the work we do. As a member of our family, you’re part of something special, in your work and in the community.

We understand and appreciate that everyone has unique experiences, perspectives and identities which is why we pledge to create a safe space where all people and ideas are welcomed. We are here to continue learning and to generate important dialog.

We are committed to doing what matters most - reaching out, working together, and caring for our community. A healthy community benefits everyone who lives in it. You too can be part of making difference in the lives of others, together we achieve so much more. Please click here (http://www.independenthealth.com/about/community-report) to view our Community Reports.

Apply today and join us on the journey to a happier, healthier, and more inclusive community.

We are a drug-free workplace. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. An applicant for employment in need of an accommodation to participate in the application and recruitment process should contact Human Resources at: accommodations@independenthealth.com or Human Resources, 511 Farber Lakes Drive, Williamsville, NY 14221.

Please note, we do not accept unsolicited resumes. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.