Technical Support Engineer (Service Desk Engineer)

GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are also a family-friendly company and an Equal Opportunity Employer passionate about building a creative, growth-oriented, and progressive work environment. We are dedicated to empowering our diverse team of employees to drive exceptional business results for our clients. As a Certified B Corporation, we are also committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture.

About the Position:

GadellNet is looking for top-tier Technical Support Engineers to drive customer satisfaction through our technical support help desk. You will be the first point of contact for client technical issues. We will provide processes, tools, and training to equip you to successfully resolve issues and meet our clients' needs.

We are looking for technically competent problem solvers who insist upon excellence from themselves and are great at following processes and procedures to drive efficiency. Most calls will result in a first-call resolution to our clients, as this drives customer satisfaction and profitability.

GadellNet serves businesses in multiple markets with outsourced technical know-how. We are past the start-up phase and poised for continued rapid growth. Our values -- Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die -- drive every decision we make.

Requirements:

• This will primarily be a work from home opportunity with requirements to go on-site as required during and after business hours. This includes traveling to local client sites for both non-recurring and recurring pre-scheduled appointments. When there is no onsite work to be done, your focus will be assisting the Service Desk with standard tier one types of issues/requests.
• At least 2 years of experience troubleshooting, researching, and fixing the following systems:
  • Desktop systems (Windows 10 and lower)
  • Microsoft Exchange Server or Office 365 Exchange online
  • Server Systems up to Server 2016
  • Networks
  • Software Applications
• Associate's degree or higher (or equivalent experience)
• Responsible for creating and updating client specific documentation on hardware, software, 3rd party vendors etc. for new and existing infrastructure.
• Support 3rd party vendors for installations of new ISP connections, VOIP phones, network printers, etc.
• Experience working in an ITIL-driven environment and knowledge of ITIL principles and processes.
• Exceptional interpersonal and communication skills, with a focus on rapport-building, listening and questioning skills.
• Ability to present ideas in a user-friendly, business-friendly manner.
• Proven analytical, problem-solving and documentation skills.
• Experience working in a team-oriented, collaborative environment.
• A vehicle and valid drivers license
• Ability to lift 50lbs

Values:

GadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams.Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.

At GadellNet, we live and celebrate our three core values:

• Make an Impact

• 100% Responsibility 0% Excuses

• Grow or Die

Benefits:

GadellNet also offers the following benefits:

• Health, vision, and dental insurance.

• Paid time off, including parental leave and volunteer time.

• Flexible work environment.

• Access to mental health services.

• Employee matching donation program.

• 401k and employer matching.

#IND

Location: St Marys, IN, US

Posted Date: 11/30/2024