ALAANT
IT Support Manager
Job Location
Glens Falls, NY, United States
Job Description
Do you have IT Support experience? Are you looking for an opportunity to lead and manage a team (Tier 1 and Tier 2)? If so, Alaant Workforce Solutions has an opportunity with a top financial organization in the capital region!
Hours and Benefits for the IT Support Manager: On-site Monday-Friday
$65,000 - $85,000
Paid Time Off, plus paid Holidays
401k with employer match (3%), a fully funded ESOP plan, Pension Plan (6%) AND Profit-Sharing Plan!
Medical, Dental and Vision insurance
Responsibilities for the IT Support Manager: IT Support and Operations Management: Oversee IT support operations, including the call center and ticket system, with minimal hands-on technical work. Focus on supervising, planning, meeting, training, and evaluating metrics and trends to enhance the support team and improve the user experience.
Training and Development: Collaborate with HR to enhance new hire orientation and training. Develop and present effective curricula for new technologies to small or large groups, both remotely and in-person. Create clear documentation and communication for end users about upcoming changes.
Vendor and Technology Management: Maintain relationships with vendors, manage technology updates, and handle user account administration in Active Directory.
Team Leadership: Lead and mentor the IT support team, ensuring performance standards, resource availability, and continuous improvement.
Requirements for the IT Support Manager: Bachelor’s Degree in information technology-related field or equivalent experience required.
5+ years of support experience required, supervisory experience preferred!
Strong written and verbal communication skills; effective in presenting and working with vendors, co-workers, and management.
For more details on this role contact:
Alex Cosmer (he/him), Sr. Talent Acquisition Manager, alex.cosmer@alaant.com or (518) 689-0714
Alaant Workforce Solutions wants all interested applicants to know we hire a diverse workforce and are actively recruiting candidates in accordance with diversity, inclusion and equal opportunity policies.
This is an immediate opportunity. The interview process will be comprised of a combination of virtual and onsite meetings/interviews.
Connect with us on LinkedIn, Facebook, Twitter, Instagram, TikTok, & Glassdoor
At Alaant we believe in People First! We Care. We Listen & We Support.
www.alaant.com
Location: Glens Falls, NY, US
Posted Date: 11/28/2024
Hours and Benefits for the IT Support Manager: On-site Monday-Friday
$65,000 - $85,000
Paid Time Off, plus paid Holidays
401k with employer match (3%), a fully funded ESOP plan, Pension Plan (6%) AND Profit-Sharing Plan!
Medical, Dental and Vision insurance
Responsibilities for the IT Support Manager: IT Support and Operations Management: Oversee IT support operations, including the call center and ticket system, with minimal hands-on technical work. Focus on supervising, planning, meeting, training, and evaluating metrics and trends to enhance the support team and improve the user experience.
Training and Development: Collaborate with HR to enhance new hire orientation and training. Develop and present effective curricula for new technologies to small or large groups, both remotely and in-person. Create clear documentation and communication for end users about upcoming changes.
Vendor and Technology Management: Maintain relationships with vendors, manage technology updates, and handle user account administration in Active Directory.
Team Leadership: Lead and mentor the IT support team, ensuring performance standards, resource availability, and continuous improvement.
Requirements for the IT Support Manager: Bachelor’s Degree in information technology-related field or equivalent experience required.
5+ years of support experience required, supervisory experience preferred!
Strong written and verbal communication skills; effective in presenting and working with vendors, co-workers, and management.
For more details on this role contact:
Alex Cosmer (he/him), Sr. Talent Acquisition Manager, alex.cosmer@alaant.com or (518) 689-0714
Alaant Workforce Solutions wants all interested applicants to know we hire a diverse workforce and are actively recruiting candidates in accordance with diversity, inclusion and equal opportunity policies.
This is an immediate opportunity. The interview process will be comprised of a combination of virtual and onsite meetings/interviews.
Connect with us on LinkedIn, Facebook, Twitter, Instagram, TikTok, & Glassdoor
At Alaant we believe in People First! We Care. We Listen & We Support.
www.alaant.com
Location: Glens Falls, NY, US
Posted Date: 11/28/2024
Contact Information
| Contact | Human Resources ALAANT |
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