Administrative AssistantDispatcher

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a motivated and outgoing Administrative Assistant/ Dispatcher to join our team. In this role, you will provide support to our office employees, Communicates back and forth with BPD Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes BPD customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses BPD software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime.

Responsibilities

Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.

Works with sites and the service department to optimize routes based on needs of the customer.

Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.

Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.

Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.

Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.

Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.

Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field

Qualifications

High school diploma/GED required,

Previous experience as an Administrative Assistant or Dispatcher in a similar position

Excellent computer skills and knowledge of Microsoft Word, Outlook, and PowerPoint

Highly organized with excellent time management skills and the ability to prioritize projects

BILINGUAL (ENGLISH/SPANISH) is a must.