General Manager/Chief Operating Officer

Job Summary

The General Manager/Chief Operating Officer (GM/COO) serves as the executive leader of the country club, responsible for overseeing all club operations, ensuring exceptional member experience, and achieving financial and operational objectives. The GM/COO reports directly to the President of Board of Directors as the Board's representative and works collaboratively with key stakeholders to execute the club's strategic vision, maintain high service standards, and uphold the club's reputation for excellence. This role requires strong leadership, a deep understanding of club operations, financial acumen, and the ability to foster a positive, member-focused culture.

Key Responsibilities

Leadership and Strategy

• Develop and implement strategic plans to achieve the club's goals, aligning with the vision and mission established by the Board of Directors.
• Provide leadership and direction to department heads and staff, fostering a collaborative and high-performance culture.
• Serve as the primary point of contact for the Board, providing regular updates on operational and financial performance.

Member Engagement and Experience

• Ensure the delivery of exceptional service and experience for all members and guests, maintaining high standards in all club facilities and services.
• Actively engage with members to understand their needs, gather feedback, and address concerns promptly.
• Oversee member events, programs, and initiatives to enhance member satisfaction and retention.

Operational Oversight

• Direct all operations, including food and beverage, golf, tennis, fitness, aquatics, and other amenities, ensuring efficient and high-quality service delivery.
• Ensure compliance with all local, state, and federal regulations, as well as club policies and procedures. Maintain awareness of the relationship between the club and the Ranch Association, Covenant Commission and other local bodies to ensure an on-going harmonious relationship between the two entities
• Oversee the maintenance and improvement of club facilities to preserve their quality and value. In concert with the Club President and other designated club representatives, help lead and oversee capital improvement projects, the foremost of which is the $20 million Golf Course Improvement Project scheduled for 2026. This also includes primary responsibility for developing contingency plans for member access and utilization of club facilities during the construction period.

Financial Management

• Develop and manage the annual operating and capital budgets in collaboration with department heads and the Board.
• Monitor financial performance, ensuring budgeted profitability and the achievement of revenue/expense goals.
• Implement cost controls, analyze financial reports, and recommend corrective actions as needed.

Human Resources Management

• Recruit, train, and retain top talent for all club positions, ensuring a motivated and service-oriented workforce.
• Develop and implement staff development programs, fostering professional growth and team cohesion.
• Promote a positive work environment that reflects the club's values and commitment to excellence.

Marketing and Communications

• Oversee marketing and communication strategies to enhance the club's brand, attract new members, and retain existing ones.
• Act as the face of the club, representing its interests in the community and industry.

Qualifications

Education and Experience

• Hospitality degree or industry work equivalent required. (Master's degree preferred).
• Minimum of 10 years of progressive leadership experience in the hospitality, private club, or related industry, with at least 5 years in an executive-level role (GM/COO).
• Being a PGA Professional while not strictly required can be advantageous.
• Certified Club Manager (CCM) required and a member of the Club Management Association of America (CMAA).

Skills and Competencies

• Strong financial acumen with experience managing complex budgets and financial reporting.
• Exceptional interpersonal, communication and presentation skills, with the ability to engage effectively with members, staff, and the Board.
• Proven ability to lead and manage diverse teams, fostering a collaborative and results-oriented culture.
• Strategic thinker with the ability to adapt to changing needs and priorities.
• Comprehensive knowledge of country club operations, including food and beverage, golf, fitness, and other amenities.
• Preferred professional or amateur (low handicap) playing experience, prior experience managing golf operations, a strong background and understanding of golf and golf operations, and an understanding of how the golf program integrates with other areas like dining, membership, and events.

Personal Attributes

• High level of professionalism, integrity, and discretion.
• Member-focused mindset with a commitment to excellence.
• Strong work ethic and ability to thrive in a fast-paced, high-demand environment.

Compensation and Benefits

The compensation package will be competitive and commensurate with experience, including a base salary, performance-based bonuses, and benefits such as health insurance, retirement plans, and other perks associated with the role.

*This job description is a comprehensive guide to the role but may be subject to change as the needs of the Club evolve.*

Location: Scottsdale, AZ, US

Posted Date: 11/28/2024