Information System Specialist

Job Purpose

The Information Systems Specialist ensures the integrity, accuracy, and efficient use of constituent data within Habitat for Humanity of the Chesapeake's CRM system. This role is critical in supporting the various teams across the organization and especially the development team by providing data-driven insights, tracking constituent interactions, and maintaining high-quality records.

Primary Duties and Responsibilities

Key Responsibilities

• Function as the subject matter expert on the CRM system, assuring effective use, operational standards, and accuracy by all HFHC staff.
• Train HFHC staff on best practices for data entry, record management, and report generation within the CRM system.
• Create guidelines and standards to assist with accuracy and consistency of all constituent data.
• Manage and maintain the organization's donor database, ensuring accurate and timely data entry of all donations, pledges, and donor interactions.
• Generate reports and analytics to support the fundraising efforts of the development team, including major gifts, corporate partnerships, and event-based giving.
• Collaborate with the Director of Development to track performance metrics and adjust strategies based on data insights.
• Facilitate integration of data with national collaboration strategies.
• Perform regular audits of donor records to ensure compliance with data privacy regulations and internal policies.
• Support grant reporting by tracking funder information and preparing data for proposal submissions.
• Support Major Gift work through tracking and measuring effective use of donor cycle.
• Develop and maintain data dashboards for tracking fundraising goals and donor engagement metrics.
• Assist with coordination and selection of auxiliary information software.

Safety

• Understand and adhere to the safety policies and procedures
• Exercise outlined protocol by immediately notifying and collaborating with management on any safety related incident and/or respond to a report involving Habitat or any other related team members (workers, volunteers, and subcontractors)
• If within area of purview initiate and / or provide assistance for the proper investigation regarding safety incidents by following Habitat Safety policies and procedures

Perform other duties as assigned

Qualifications

• Bachelor's degree in data management, Information Systems, or a related field preferred.
• 3-5 years of experience in database management, preferably in a nonprofit setting required.
• Proficiency with CRM systems (e.g., Virtuous, Salesforce, Raiser's Edge) and data analytics tools.
• Strong analytical skills and attention to detail.
• Ability to work collaboratively with cross-functional teams and provide actionable insights from data.
• Experience in training staff in data management processes.
• Flextime and work-from-home options may be available to full-time employees after a minimum of six months of employment and based on an evaluation of the requirements and duties of each position.

Personal Attributes

• Employees of HFHC must present full, regular, and predictable attendance, possess the ability to multitask, be able to communicate effectively, both orally and through written means, possess the ability to analyze and solve problems and be skilled in project Management
• HFHC employees must conduct themselves ethically, maintain appropriate confidentiality at all times, respect diversity and inclusion and possess a strong commitment to the organization's mission and values
• Employees must be results driven, demonstrate Initiative and be capable of stress management and maintenance of composure in challenging circumstances

Working Conditions

This position operates in a professional office environment. The role routinely uses standard office equipment such as laptop/desktop computers, photocopiers and smart phones. Occasional travel to remote facilities and/or sites is necessary, this can include active construction sites, retail sites, events, meetings, and vendor locations and may require you to be outside in various weather conditions.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required which would require the ability to lift files up to 25 LBS, event materials, open filing cabinets and bend or stand as necessary. This job may require prolonged times of sitting. Finger dexterity to use office equipment. This role may travel to jobsites, events and offsite meetings and would need to comply with the organization's safety guidelines.

Direct Reports

None.

Position is eligible for the following

Medical, Dental, Vision, Short Term Disability, Long Term Disability, Company Paid Life AD&D, 403B, Gym Reimbursement, Cell Phone Reimbursement

Equal Opportunity Statement

Decisions and criteria governing the employment relationship with all employees at Habitat for Humanity of the Chesapeake are made in a non-discriminatory manner, without regard to race, color, religion, sex, national origin, disability and pregnancy, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statuses.

Department of Labor

Habitat for Humanity Chesapeake undertakes every effort to ensure compliance with the Department of Labor and Fair Labor Practices (https://www.dol.gov/whd/regs/compliance/hrg.htm). Please contact the Office of the Chief Financial Officer / Human Resource Support Service at any time with any questions and concerns.

Location: East Case, MD, US

Posted Date: 11/28/2024