Portfolio Manager - Lease-up Communities

Job Summary:

This onsite role is responsible for the successful leasing goals, staff management, day-to-day financial, administrative, maintenance, and sales operations while achieving company standards and delivering an excellent resident experience. We are looking to expand our management team in the Dallas division focusing on new lease-up projects and some student housing in our Build-to-Rent (BTR) product.

Duties/Responsibilities:

• Prioritize leasing goals and resident satisfaction while delivering a high level of communication to our business partners.
• Maintain community occupancy by retaining residents and effectively marketing the community to attract new ones.
• Promote resident satisfaction through ongoing communication, addressing concerns, and providing top-notch service.
• Ensure completion of service requests and oversee communities' maintenance tasks.
• Timely completion of all community reporting, including financial and marketing reports.
• Implement and oversee service & preventative maintenance programs and manage vacant home statuses.
• Analyze market trends to identify potential impacts on community performance and develop corresponding marketing plans.
• Approve invoices from vendors, contractors, and service providers, managing communication between parties.
• Utilize property management software to track unit availability, resident data, and improve existing programs.
• Ensure properties meet or exceed company standards and prepare units for leasing.
• Handle inquiries from prospective residents, schedule property tours, and assist with lease agreements and move-in processes.
• Facilitate resident satisfaction through proactive communication and follow-up.
• Maintain resident files and assist with service requests.
• Promote positive resident relations and respond promptly to concerns.
• Adhere to company policies and safety rules.
• Focus on increasing revenue while controlling expenses, including revenue collections and delinquency control.

The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position. Other duties may be assigned, as necessary.

Qualifications:

• REIT or Institutional Experience Required.
• Real Estate License Preferred.
• 7+ years of progressive experience in residential property management, focusing on Build-to-Rent.
• Strong leadership experience and proven track record of successful portfolio management.
• Excellent communication skills and ability to build positive tenant relationships.
• Familiarity with property management software and relevant regulations.
• Ability to work a flexible schedule and effectively manage workload.
• Bachelor's degree preferred.

Essential Functions:

• Adheres to a varied work schedule, including weekends and some holidays, as required to be available to current and prospective residents.
• Ability to access, input, and retrieve information from a computer and/or electronic device. Microsoft Office & Technology Driven Aptitude
• Excellent organization, coordination, and project management skills.
• Lift or move items up to 25 pounds.
• Ability to walk, sit, or stand for extended periods.
• Effective written and verbal communication skills in English.

Location: Highland Park, TX, US

Posted Date: 11/28/2024