General Manager

Heritage Landing Amenity is excited to announce the opportunity of General Manager!

Position Summary:

A General Manager serves as the Chief Operations Officer of the club. The GM manages all aspects of the club operations including relationships between the club and its members, guests, employees and community. Works directly with Community Board of Directors, ICON Leadership, Finance/Budget Team, Vendors to provide the unparalleled service, accountability and the ultimate club experience for our residents.

Essential Job Functions:

• Oversees Implementation on general policies established by the Board of Directors; directs their administration and execution.
• Delivers and promotes prompt, courteous and genuine service to all members, guests and employees.
• Motivates, directs, and assists department heads, managers and front-line staff on a daily basis.
• Plans, develops and implements operational procedures and methods in concert with ICON practices and policies.
• Ensures that goals and objectives of the club are implemented on a continuous basis to meet the expectations of the membership, Board of Directors, and Management.
• Develops, maintains and administers a sound organizational plan, initiates improvements as necessary.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly and annual financial statements for the club; takes effective corrective action as required.
• Provides advice and recommendations to the Board of Directors and committees about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans and/or budgets.
• Coordinates the marketing and membership relations programs to promote the club's services and facilities to potential and present members.
• Ensures the highest standards for food, beverage, sport and recreation, entertainment and other club services.
• Establishes and monitors compliance with purchasing policies and procedures.
• Maintains respective memberships with relevant professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Understands and keeps abreast of club's financial record keeping.
• Analyzes financial statements, manages cash flow and establishes controls to safeguard funds. Reviews income and costs relative to goals; takes corrective action as necessary.
• Works with subordinate department heads to schedule, supervise and direct the work of all club employees.
• Monitors the quality of the club's products and services and ensures maximum member and guest satisfaction.
• Oversees the care, maintenance, security and protection of the club and community's assets, including facilities and equipment.
• Consistently assures that the clubs and community is operated in accordance with all applicable local, state and federal laws.
• Attends meetings of the club's Executive Committee and Board of Directors.
• Participates in outside activities that are judged as appropriate and approved by the Board of Directors to enhance the prestige of the clubs and community; broadens the scope of the club's operation by fulfilling the public obligations of the club as a participating member of the community.
• Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
• Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
• Oversees violations process.
• Oversees solicitation and analyzes of bids from contractors for repairs, renovations, and maintenance.
• Oversees planning, scheduling, and coordination of general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
• Maintains records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.
• Oversees collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
• Act as liaisons between on-site managers or tenants and owners.
• Assures the effective orientation and training of all new staff and ensures that professional development activities for experienced staff are implemented.
• Monitors and takes corrective action as necessary to assure that budgeted sales and costs are attained.
• Ensures that all safety, sanitation, and other standards are consistently met.
• Helps plan and promotes activities for the dining operations.

*The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please speak to your supervisor if you feel that you require an accommodation.

Education/Certificates/Licenses/Training:

• High School Diploma required, Bachelor's Degree preferred. Continuing education training sponsored by the Professional Golf Association (PGA) and/or the Club Manager's Association of America (C.M.A.A.) preferred.
• Community Association Manager (CAM) License preferred but not required.
• Must obtain any required local and state licenses or certifications.

Experience/Background/Knowledge:

• Must have working knowledge of Florida Statutes as it relates to HOAs, CDDs, etc.
• 5 Years of previous experience in Golf Operations.
• 5 Years of previous experience in Food and Beverage Operations, knowledge of fine dining preferred.
• Understand board/committee/developer dynamics and have excellent patience and professionalism to handle
• P&L understanding to a significant level. Should possesses most of this knowledge already and have high aptitude for learning DDF process
• Coach, inspire, motivate team members and hold them accountable for results
• Knowledge of HOA mechanics and processes
• Hospitability industry knowledge

Skills:
Ability to communicate effectively with managers, guests and employees in one-on-one and small group situations in a fast-paced environment. Ability to create and disseminate written correspondence. Ability to delegate responsibilities. Ability to motivate, develop and manage a team. Must be computer literate. Must be able to perform math computations essential for budgeting and cost analysis purposes.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands and fingers to handle, or feel; reach with hands and arms, and climb or balance. The employee is occasionally required to sit; stoop, kneel, and crouch; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. At times, may be required to operate a motor vehicle.

Benefits:

ICON Management offers benefits to all full-time employees the first of the month following 60 days of employment. The following benefit programs are available to eligible employees:

• Health Insurance with a generous employer contribution
• Vacation
• 401k and employer contribution
• Paid holidays
• Life Insurance
• Short Term Disability
• Employee Assistance Program

Location: Punta Gorda, FL, US

Posted Date: 11/28/2024