Python Support Engineer - System Configuration

Job Description : - Good verbal and written communication skills in English with a friendly and helpful attitude. - Familiarity with ticket-based case management - Ability to notify and escalate on back channels [L3 Support and developers] to local and remote management while staying engaged technically with the customer - Ability to rapidly research through both internal and external knowledge base while maintaining engaged with the customer - Configure and troubleshoot the issue with RAID configurations using tools like mdadm and smartctl - Knowledge of PCI and PCIe and troubleshoot PCI issues using tools like lspci and lshw - Hosting from the Service Processor from the host using tools like RKVM, IPMI tool - Knowledge of booting a system in order to run a rescue process - Experienced Linux system administration - System performance monitoring using tools such as top, mem, strace, iostat, vmstat, htop, iotop - Experienced network administration - Should have understanding of the difference between containers and VMs - Data Center Interaction : Configure and troubleshoot NFS storage, LDAP, DNS configurations - Knowledge of standard networking protocols like Spanning Tree (STP, different types), LAG, VLAN (tagged vs untagged) - Manage a 'managed switch', simple troubleshooting of port-down, Firewall and NAT knowledge, accessing 'mgmt interface' and 'serial console'. - Experienced in shell scripting - Experienced in python scripting - Experienced in troubleshooting client-side API issues (ref:hirist.tech)

Location: in, IN

Posted Date: 11/28/2024