Resource Coordinator Supervisor

Position Title: Resource Coordinator Supervisor

Location: Tempus Corporate Headquarters, 600 TECHNOLOGY CENTER DR, STOUGHTON, Massachusetts, United States of America

Requisition Number: Req #85

Date Posted: Wednesday, October 30, 2024

Description:

This is a working supervisory position in the Resource Department that assists all Tempus Unlimited Programs, Tempus consumers, and the communities in Massachusetts.

This role provides information and referral services to a wide range of people including those using Tempus programs and those seeking more information outside of Tempus services. This role also establishes positive relations in the community. This role will take lead in networking to share information about Tempus programs and services, building the Zuke Resource Database, helping to share the positive impact the Tempus programs make in the community, attending community events, and community outreach.

Responsible for supervising all activities and personnel associated with performing tasks and work processes assigned to the Resource Department.

Actively participate as a member of the Community Services Leadership team and the Tempus Unlimited Supervisor team as part of larger organization in support of business objectives.

• At least one-year in a leadership or supervisory role
• Looking for a leader with community services and social work/case management background
• Travel throughout Massachusetts to conferences and participate in community events

Essential Duties:

• Staff
  • Train and develop team through challenging assignments
  • Provide resource and source documents of information to improve knowledge
  • Document all resources in Zuke Resource Database
  • Supervise daily activities to ensure positive productivity and offer staff support
  • Create yearly performance goals and then provide informal regular feedback
• Operations
  • Supervise staff, organize priorities and workload
  • Develop, measure, and report meaningful key metrics
  • Establish group targets and strategy for achieving targets
  • Identify, design, and implement process improvements
  • Support other department functions as necessary
• Communication
  • Lead department meetings
  • Liaise with other departments as necessary
  • Serve as point of escalation for external contacts
  • Encourage and provide free flow of bi-directional communications
• Other
  • Support overall mission and objectives of Tempus Unlimited
  • This role is a Mandated Reporter and all suspicions will be reported
  • Perform other duties as assigned by Director of Community Services

Competencies

• Ability to supervise and direct staff
• Excellent organizational skills
• Microsoft Office/Outlook
• Attention to accuracy and detail
• Strong interpersonal skills – ability to use video conference for services
• Excellent oral and written communication
• Good computer and analytical skills
• Innovative thinking
• Ability to maintain confidentiality
• Perform all other duties as may be required

Required Experience: At least one-year in a leadership or supervisory role. Microsoft Office, Customer service, human service and community resource work, lived and/or work experience with disability services and community resources.

Education: Bachelors or Associates, with experience. Experience may be substituted for education.

Work Environment

This job operates both remotely, in a professional office environment, in a community organization, or at a community event. This role routinely uses standard office equipment - computers, and phone.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee will need to carry conference boxes up to 20 pounds and other related items. The employee will need to set up conference tables, or present at a community location/event.

Travel

• Travel to conferences occasionally
• Travel to meet community resources or to participate in community events

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Job Family: Supervisor

Job Function: Supervisory

Pay Type: Hourly

Hiring Rate: $28.00

Travel Required: Yes

Compensation details: 28-28

PI9042f9310130-30210-35933237

Location: STOUGHTON, Massachusetts, US

Posted Date: 11/28/2024