Community Health Worker

• Conduct screening and interviews with Medicaid members
• Identification and verification of eligibility by utilization of appropriate screenings for clients
• Verification of demographic information in the documentation platform and other program documentation systems
• Confirmation of a client’s desire to receive social care services
• Consent documentation
• Outreach client by virtual, telephonic means or in-person in care setting to perform screenings, establish resource needs, connect to those resources, and follow up to determine if need is met
• Utilize Unite Us to complete referrals and assist navigating to the appropriate health and social care services – either existing federal, state, or local social care infrastructures or social care services covered by the waiver
• Develop care plan for clients based eligibility of services and identification of needs
• Adhere to standards for completion of appropriate screenings with initial assessment screening and follow up screenings or surveys within set timeframes
• Monitor status and progress of referrals of clients to ensure service is provided
• Receive and process referrals from various sources related to health-related social needs (on platform and off-platform referrals)
• Efficiently and effectively review all referral resources such as calls/emails/lists identified for assistance in a set timeframe
• Identify barriers to referred services, intervene as necessary on behalf of the members
• Provide support on challenging referrals
• Provide information of access and coordination of resources
• Provide culturally appropriate social care education and information
• Meet monthly productivity and role expectations
• Performs all other duties as assigned

• High school diploma or GED required
• 2-3 years of relevant work experience
• Experience in the community health care setting. Experience as a health coach and/or community health care worker and/or patient navigator.
• Valid Drivers License preferred and reliable transportation
• Bilingual preferred

• Computer skills required including various office software and the internet; experience with MS Office software preferred
• Knowledge of state and federal benefits system
• Demonstrated ability to communicate effectively verbally and in writing with people of different cultural and socioeconomic backgrounds
• Ability to complete required trainings and additional certifications or trainings as assigned
• Organizational and time management skills
• Ability to prioritize and demonstrate flexibility in day-to-day functions
• Ability to work in a high demand role due to multiple calls daily. Sensitivity to diversity of cultures, language barriers, health literacy, and educational levels
• Ability to respond to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
• Ability to shift strategy or approach in response to the demands of a situation

• Salary range: $50,000- $55,000/year.
• Employer-paid health insurance for single individuals
• Retirement plan with Employer match after 1-year, flexible spending accounts, disability insurance, paid time-off
• Hybrid work environment, ability to travel to office and local partners required
• Opportunity to work in a dynamic environment on a new state-wide initiative to improve health equity
• Schedule: Monday - Friday, nights/weekends as needed.

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