Front Desk Supervisor - Hampton Inn

Description:

Do other front desk people come to you for help?

Maybe it is time to step into a supervisory position!

Help run the department of first impressions using your problem-solving skills and leadership!

Co-ordinate and communicate to ensure guest reservations, requests and standards are met.

Ensure each guest enjoys top notch service from the front desk

Serve as a role model regarding professionalism and team performance.

Lead our Front Desk Team and positively impact lives every day!

Front Desk Supervisor General Responsibilities:

• Supervise the day to day operations of the Front Desk
• Operate the front desk and assist guests with needs
• Manage the operations of the front desk including check in and check out
• Answer the phone and direct calls in a friendly and professional manner
• Train and monitor performance of front desk personnel and build a team
• Maintain Knowledge of area, events and hotel offerings
• Maintain good customer relations, answer questions, resolve concerns in a timely manner
• Maintain communication between departments
• Complete Administrative reports as requested

Benefits:

• Weekly Paycheck
• 401k plus generous company match
• Paid Time Off
• Health
• Dental
• Vision
• Travel Discounts
• Company Scholarships for you or your family
• Career Development Opportunity

Requirements:

Front Desk Supervisor Requirements Include:

• Minimum 1 year front desk operations experience
• Supervisory experience a plus
• Good interpersonal skills in person, written and over the phone
• Fluent Communication in English both spoken and written
• Ability to communicate in Spanish a plus
• Schedule flexibility
• Availability Nights, weekends and Holidays
• Ability to stand and walk for extended periods of time

PM21

PI44a8caa622e9-30210-36137954

Location: Salem, Massachusetts, US

Posted Date: 11/28/2024