Customer Service Rep & Admin Asst

For over 35 years, Sigcom's emergency reporting and emergency communication systems, life safety systems, manual fire alarm pull stations, and industrial signals have protected millions of lives and thousands of buildings. We offer first-class protection and best-in-class value, engineering, and customer service and support.

DUTIES AND RESPONSIBILITIES:

· Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

· Handle all customer communications in a friendly, professional manner.

· Manage telephone and email requests for price quotations, purchase orders, order changes, adjustments, and cancellations from customers.

· Process orders, return authorizations and other requests.

· Review customer purchase orders thoroughly to identify any discrepancies, cross-selling opportunities, etc. to ensure the customer receives what they need and to avoid mistakes.

· Manage field service requests from initiation through final order processing.

· Manage orders on hold and escalate as required.

· Achieve and maintain rapport with customers and work to give them the best possible service.

· Respond promptly to customer inquiries, problems, and complaints.

· Direct requests and unresolved issues to appropriate resources.

· Assist in monitoring customer accounts to proactively address potential challenges.

· Recognize, document, and alert management of trends in customer calls.

· Communicate and coordinate with internal departments on behalf of customers' needs to ensure high customer satisfaction.

· Process Daily Invoices.

· Deposits checks and provides copies to accounts receivable, as required.

· Processes credit card payments.

· Provide out of office back up for Administrative Manager.

· Perform other duties, as required.

· Must follow all company policies, procedures, and protocols.

· Any other duties assigned or requested.

MINIMUM QUALIFICATIONS:

· High school diploma or equivalent.

· Associate degree preferred.

· 3+ years customer service experience.

· Satisfactory background check.

· Satisfactory drug screening results.

· The physical ability to immediately respond to emergency situations.

SKILLS AND KNOWLEDGE:

· Computer literacy required; knowledge of Microsoft Dynamics 365 Business Central considered a plus.

· Excellent verbal, written and listening skills supported by strong interpersonal skills and ability to work within a team structure.

· Customer/Client Focused

· Performance Management Skills

· Ability to learn and retain product specific information as it pertains to the position.

· Professional demeanor, follow-through and attention to detail and accuracy.

· Ability to meet challenges in a fast-paced environment.

· Organized and ability to multi-task.

· Position requires a positive attitude that works well under pressure, along with a high degree of professionalism.

· Must possess good interpersonal skills.

· Good communications skills, both written and oral.

· Ability to apply concepts of basic math.

· Ability to manage time between two or more projects at one time.

· Ability to read and comprehend instructions and procedures.

· The ability to apply knowledge and skills to achieve intended results.

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