Banking Center Manager

• Required: High School Graduate or the equivalent with post-secondary education (i.e. college courses or business school courses, AIB courses) or demonstrated equivalent in work experience.
• Desired: Associates degree in Business related field or Retail Banking School, or AIB Graduate School of Banking.
• Attend and complete Field & Main University courses.
• Minimum of five (5) years supervisory experience.
• Demonstrates ability to create processes & procedures and to lead a project and communicate results as well as carry out new policies and procedures.
• Superior knowledge of computer systems and changing technology.
• Demonstrates capability of producing and increasing a consumer loan portfolio.
• Minimum of 5 years experience in the Relationship Banker I, II, and III functions with a thorough knowledge of all Senior Relationship Banker functions.
• Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the Nationwide Mortgage Licensing System and Registry”; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Promotes excellent customer service, by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always assist others.
• Knowledgeable in various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E. Responsible for regular training of retail staff on regulations as relates to staff roles and responsibilities.
• Resolves operational problems. Develops, recommends, and implements operational procedures and system utilization that supports Field & Main's long-term strategic objectives and vision.
• Leads in the implementation of retail system changes to support new products and procedures and recommends changes to more efficiently and effectively support services offered.
• Ability to use sound judgment & make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss or fraud.
• Promotes and enhances Field & Main's culture and fosters the development and implementation of organizational vision, policies, and guidelines with retail staff.
• Carries out the financial institution's client retention strategies by proactively & efficiently utilizing relationship pricing.
• Lives and represents the Field & Main culture and brand.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Other duties as assigned.

• Assigns tasks and explains policies and procedures of the bank to the retail team.
• Ensures that the bank's policies and procedures are followed, and that staff is aware of proper operating procedures.
• Recommends hiring, discipline, promotion, transfer and termination of staff, as necessary.
• Maintains reports documenting teller outages, balances, and timecards.
• Conducts regular staff meetings to review problems, policies, procedures, and updates of retail activities within the bank.
• Ensures that the new account goal is met and/or exceeded.
• Processes teller work, when necessary.
• Provides a complete range of customer service, including opening new accounts, explaining available bank products and services, and gather customer information to process new and existing accounts.

• Solicits consumer and mortgage loans. Informs prospective loan clients of the bank's underwriting guidelines and applicable government regulations.
• Interviews consumer and mortgage loan applicants.
• Completes each loan application and all pre-processing functions in a timely manner to permit the good faith estimate/adverse action to be mailed within the requested period.
• Communicates approvals or denials to the borrower.
• Produces and grows a consumer and mortgage lending portfolio.

• Promotes favorable image of the bank in business activities within the community, by participating in community activities and serve on civic boards and/or committees.
• Ensures that the referrals for relationship contacts to various departments are met and/or exceeded.
• Refers a set number of relationship contacts to various departments.
• Participates in the business development initiative by making joint calls to retention and business development calls on existing and potential new clients.
• Leeds team on top 1000 deposit customers cross selling efforts.
• Meets with and assists potential and existing customers and handles the details to establish new accounts, prepare loan documents, and other paperwork.

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