Senior Consultant - SAP C4C Module

Roles and Responsibilities : - Lead and manage SAP C4C configurations and integration for Energy/Utilities clients. - Oversee Meter-to-Cash flow processes, ensuring efficient configuration and management. - Configure SAP Sales Cloud and SAP Service Cloud (C4C), focusing on customer service processes, including Move-In/Out, Disconnection, and Reconnection. - Integrate SAP C4C with backend systems like S/4 HANA or ECC, ensuring seamless data flow and business continuity. - Configure C4C layouts, Business Roles, Code List Mapping, ID Mapping, and Key User Tools (KUTs). - Manage integration of SAP C4C with SAP ISU modules, including Device Management, Billing, and FICA. - Work on Service Order and Notification scenarios in the C4C-S4 environment with utilities. - Participate in BPEM case integration and testing with C4C. - Provide ongoing support, troubleshooting issues, resolving user problems, and implementing system enhancements. - Analyze existing business processes and identify areas for improvement in utilities service management. - Participate in end-user training, system testing, and quality assurance activities. - Contribute to both Implementation and AMS (Application Management Services) projects. Skills Required : - 8 years of experience as an SAP CRM/C4C Consultant, specifically in the Energy/Utilities domain. - Strong understanding of Meter-to-Cash flow processes and their integration within SAP systems. - Hands-on experience in configuring SAP Sales Cloud and SAP Service Cloud (C4C) for utilities. - Proven experience integrating SAP C4C with S/4 HANA or ECC, including data exchange and process synchronization. - Working knowledge of C4C layouts, Business Roles, Code List Mapping, ID Mapping, and KUTs (Key User Tools). - Configuration expertise in customer service processes such as Business Master Data, Front Office, Move-In/Out, Disconnection/Reconnection. - Experience with integrating SAP C4C with SAP ISU modules, including Device Management, Billing, and FICA. - Solid experience with Service Order and Notification scenarios in a C4C-S4 environment. - Experience with BPEM case integration and testing in C4C. - Excellent troubleshooting skills and the ability to resolve user issues and implement system improvements. - Analytical mindset to assess and optimize existing processes. - Flexibility to work on both Implementation and AMS projects (ref:hirist.tech)

Location: noida, IN

Posted Date: 11/27/2024