Sprinklr Developer - Omnichannel/Contact Center

Skill : Sprinklr. Job Description : - Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform. - Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation Platform. - Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases to maximize value realization of the Sprinklr platform. - Maintain intimate understanding of customer's business to drive relevant, strategic and forward thinking platform recommendations. - 3-5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry. - 3- 5 years Experience in Enterprise Software consulting and/or technical configuration. - Cloud contact centre experience with platforms such as Mitel, Avaya, Cisco, Amazon Connect, Genesys,. Ameyo - Experience with Cloud contact centre technologies ranging from IP Telephony, Intelligent Routing,. - Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement,. - Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics. (ref:hirist.tech)

Location: pune, IN

Posted Date: 11/27/2024