Associate Director - Web & Mobile Solutions

We are looking for a passionate technology solutions delivery leader to join our client's (Web & Mobile unit) and help with achieving the next leap in the organization's journey. This person will play a pivotal role responsible for overseeing the entire business unit's operations and ensuring the successful delivery of projects. This position blends strategic leadership with hands-on management, focusing on driving project delivery excellence while maintaining full accountability for the Business Unit's Profit and Loss (P&L). The ideal candidate will possess a robust background in project management, a deep understanding of the technology sector, and proven experience in managing P&L responsibilities. Key Responsibilities : Operational Excellence : - Lead the delivery of technology projects from inception to completion, ensuring they meet scope,budget, and timeline requirements - Implement and continuously improve project management processes and methodologies to ensure high-quality delivery and customer satisfaction - Manage a team of project managers, delivery leads, and other key personnel, providing guidance, mentorship, and support to drive successful project outcomes - Ensure operational processes and standards are in place to support efficient project execution and high-quality delivery - Driving excellence on processes, quality assurance and delivery management to customers - Drive continuous improvement initiatives to monitor and enhance capacity utilization - Leverage operational team data to make informed decisions and drive operational improvements P&L Ownership : - Take full ownership of the Business Unit's P&L, including budgeting, forecasting, and financial performance analysis - Develop and manage the unit's budget, ensuring efficient allocation of resources and optimizing cost management - Monitor financial metrics and KPIs, taking corrective actions as needed to achieve financial targets and drive profitability - Customer Relationship Management - Build and maintain strong relationships with key clients, understanding their needs and ensuring high levels of customer satisfaction - Serve as the escalation point for client issues, resolving complex problems and ensuring effective communication throughout the project lifecycle - Collaborate with the central customer success team to identify upsell and cross-sell opportunities Team Leadership & Development : - Lead, inspire, and motivate a diverse team of professionals, fostering a culture of collaboration, accountability, and excellence - Identify talent needs, oversee recruitment, and support professional development and career growth for team members - Conduct regular performance reviews and provide constructive feedback to ensure team alignment with organizational goals. Background and Experience : - Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field. An MBA or relevant advanced degree is highly desirable - Minimum of 10 years of experience in a senior management role within the B2B technology sector, with a proven track record of successful project delivery and P&L management. - Demonstrated expertise in project management methodologies and tools, with relevant certifications - Strong understanding of financial management, including budgeting, forecasting, and P&L oversight - Proven ability to lead and manage cross-functional teams, with exceptional interpersonal and communication skills - Experience in managing client relationships and delivering high levels of customer satisfaction Other competencies : - Problem Solving - Has a solution-oriented mindset, provides effective solutions for key challenges - Leadership Skills - Provides leadership by example, able to take sound decisions, inspires others - Strategic Thinking - Identifies with the company vision to meet the short, medium, and long-term goals - Communication - Able to understand and articulate with clarity, presents well-reasoned arguments (ref:hirist.tech)

Location: mumbai, IN

Posted Date: 11/26/2024