ServiceNow Developer - ITIL

Job Title : Developer L4. Job Type & Location : Hybrid work model | 12 month | Hyderabad, Telangana. Job Responsibilities : ServiceNow IVA (Chat Bot) Implementation : - Design, develop, and deploy ServiceNow Intelligent Virtual Agents (IVA) to enhance user interaction and support. - Customize and configure IVA to meet specific business requirements. - Monitor and optimize IVA performance to ensure high levels of user satisfaction. Self-Help Cases Deployment :.Develop and implement self-help cases within the ServiceNow platform. - Ensure that self-help cases are user-friendly and provide effective solutions to common issues. - Continuously update and improve self-help cases based on user feedback and evolving business needs. Service Request Automation : - Automate service request processes using ServiceNow to improve efficiency and reduce manual intervention. - Collaborate with stakeholders to identify automation opportunities and implement solutions. - Maintain and troubleshoot automated workflows to ensure seamless operation. Generative AI Integration (Good to Have) : - Explore and integrate Generative AI capabilities within the ServiceNow platform to enhance IVA and other functionalities. - Stay updated with the latest advancements in AI and recommend innovative solutions to improve service delivery. Preferred Skills : - Certification in ServiceNow Administration or Development. - Experience with scripting languages such as JavaScript. - Familiarity with ITIL processes and best practices. - Ability to work independently and as part of a team. - Proven experience with ServiceNow, specifically in IVA (chatbot) development and deployment. - Strong understanding of ServiceNow Self-Help Cases and Service Request Automation. - Experience with Generative AI technologies related to ServiceNow is a plus. - Excellent problem-solving skills and attention to detail. (ref:hirist.tech)

Location: hyderabad, IN

Posted Date: 11/25/2024