SaaS Implementation Specialist

Roles and Responsibilities : - Serve as a platform and technical subject matter expert during the launch phase, addressing client questions related to software, data feeds, API, and FTP. - Set up, configure, and optimize customer accounts to meet specific requirements. - Deliver training sessions to client teams, tailoring methodologies to suit different customer needs. - Troubleshoot and resolve configuration issues during the onboarding process. - Collaborate with internal teams to ensure client needs are met and technical issues are resolved promptly. Skills and Qualifications Required : - Minimum of 2 years' experience in SaaS onboarding or a related role. - Experience and/or strong knowledge of APIs (REST and SOAP). - Familiarity with product data feed formats like XML, TXT, CSV, JSON, and FTP protocols. - Proficiency in Excel and basic HTML knowledge. - Proven ability to manage multiple complex projects simultaneously. - Strong problem-solving skills and a positive, customer-focused attitude. - Excellent time management and task prioritization abilities. - Strong documentation, communication, and presentation skills. - Experience in developing and delivering software training programs (ref:hirist.tech)

Location: hyderabad, IN

Posted Date: 11/24/2024