Technical Support Engineer

Job Responsibilities : - Provide Tier 1-3 Support - Troubleshooting - Incident Management - Knowledge Documentation - Customer Communication - Collaboration with Development Teams - Database Monitoring and Optimization - Product Adoption Support - Training and Mentoring Must-Have - Requirements : - 4 to 8 years at least of experience in Technical Support and Customer-facing roles. - 2 to 3 years of experience in DBA/SysAdmin role handling large use cases in Production. - Proficiency in Linux system administration and troubleshooting. - Strong skills in Bash and Python scripting. - Hands-on experience with Kubernetes (preferred with CKA certification). - Experience with Docker and container management. - Cloud certification (at least DevOps Engineer level) - preferred with Azure. - Experience with NoSQL databases. - Knowledge of network protocols and security based practices (SSL, LDAP , AD, SSO). - Experience with Monitoring tools like Prometheus, Grafana, ELK Stack, Datadog, Splunk. Good To Have : - Understanding of one programming language such as (Go, c++) SQL. - Prior experience with Graph databases like Neo4j, ArangoDB, Dgraph, Neptune, Katana Graph or similar. - Familiarity with DevOps tools like Jenkins, Ansible, and Terraform as well as familiarity with automation frameworks and tools. (ref:hirist.tech)

Location: pune, IN

Posted Date: 11/23/2024