Falabella India - IT Support/System Administration

Job Responsibilities : - Provide an exceptional customer support experience as the SPOC for internal IT, assisting with issues such as account creation, application support, and hardware support. - Administer, install, and support both Windows and macOS systems, including deployment and setup. - Handle IT requests via Jira, Slack, email, and in person. - Respond to and resolve IT support requests promptly. - Document and maintain system administration procedures and policies. - Troubleshoot and resolve technical incidents on Windows and macOS. - Provide support for audio/video equipment in conference rooms and during events. - Manage IT assets. - Handle basic networking. - Perform basic data center management. - This position requires working onsite for 5 days a week. Required Skills : - Ability to work independently and within a team. - Strong analytical, detail-oriented, and problem-solving skills. - Proactive in identifying and addressing root causes. - High service orientation with customer-focused thinking. - Excellent communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical users. - Experience in IT asset management. - 3 to 5 years of experience in system administration and IT support. - Knowledge of Active Directory, Azure AD, and Office 365 user management. - Experience supporting 500 users in a MNC. - Expertise in root cause analysis and incident resolution. - Experience with audio/video conferencing systems (e.g., Cisco, Poly, Logitech). - Proficiency in ITSM tools (e.g., ServiceNow, Jira). - Strong professional attitude and time management skills. Recommended Technical Knowledge : - AV Support, MS Teams, Zoom, Slack, Windows/macOS, MDM (Intune, JAMF), Active Directory, Microsoft 365, JIRA & Confluence, End User Support, and ITSM. (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 11/23/2024