Bounteous - Production Support Engineer - Incident Management

Job Description : - SRE Production Support Engineer will be responsible for ensuring the smooth operations and performance of our production systems. - Monitor system performance, respond to incidents, and ensure minimal downtime. - Develop/maintain automation scripts to streamline operations and improve system reliability - This role requires expertise in troubleshooting and resolving complex technical issues to minimize downtime and ensure customer satisfaction. - Monitor and maintain the availability and performance of production systems. - Respond promptly to production incidents and provide quick resolutions. - Collaborate with development teams to identify and address root causes of recurring issues. - Implement proactive measures to prevent system failures and optimize performance. - Conduct regular system health checks and performance tuning. - Develop and maintain documentation of system configurations, processes, and troubleshooting guides. - Provide on-call support as required. - Bachelor's degree in Computer Science or equivalent. - Minimum of 3 years of experience as a Production Support Engineer or similar role in a fast-paced, high-availability environment. Skills Required : Monitoring and Incident Response : (Mandatory) - Proven experience in incident management and troubleshooting - Proficiency in monitoring tools (e.g., Prometheus, Datadog) - Exposure to AWS systems Scripting and Automation : - Strong scripting skills (Python, Bash) - Experience with automation tools (Ansible, Terraform) CI/CD Pipelines : - Exposure and understanding CI/CD pipelines (Jenkins, GitLab CI/CD) and deployment automation (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 11/22/2024