Applications Support Specialist - Troubleshooting

Role : Application Support Specilist Location : Mumbai, India Notice Period : Immediate Joiners Preferred ( Serving Notice / 30 Days) Experience Required : 5 to 9 years Shift Timing : 9PM - 6AM Job Description : We are seeking experienced and dynamic Application Support Specialists to join our team in Mumbai. You will be responsible for providing high-level support for our applications, ensuring smooth operation, troubleshooting issues, and driving improvements. The ideal candidates will have a strong technical background, a proactive approach to problem-solving, and the ability to work in a fast-paced environment. Key Responsibilities : - Provide day-to-day application support, including troubleshooting and resolving issues related to our applications. - Manage incident and problem management processes & maintain up-to-date documentation and knowledge sharing across teams, also ensuring timely resolution and communication with stakeholders. - Collaborate with development teams to identify and resolve application issues. - Monitor application performance and implement necessary improvements. - Proficient in support and maintaince of relational databases, primarily SQL Server and PostgresDB. - Work closely with cloud service providers, particularly AWS, to manage and support cloud-based applications. - Utilize collaboration and project management tools like Jira and Confluence to track and document issues, changes, and project progress. - Participate in Agile processes, leveraging frameworks such as Kanban, SAFe, or SCRUM to manage workflows. - Continuously improve application performance and reliability through proactive monitoring and optimization. Required Skills and Qualifications : Technical Proficiency : - Strong experience with relational databases (SQL Server, PostgresDB). - Hands- on experience with Snowflake . - Hands-on experience with cloud services, particularly AWS (certification is a plus). - Experience in programming languages like Java and Python is an advantage. Incident & Problem Management : - Proven experience in managing incidents and problem resolution processes. Collaboration Tools : - Proficiency in using Jira, Confluence, and other project management tools. Agile Methodologies : - Good understanding or experience with at least one common Enterprise Agile frameworks such as Kanban, SAFe, or SCRUM (certification is a plus). Communication Skills : - Excellent written and oral communication skills in English. (ref:hirist.tech)

Location: mumbai, IN

Posted Date: 11/22/2024