Product Support Engineer - Cloud Platform

Role & Responsibilities : - Act as the primary point of contact for customer success, ensuring seamless database performance and query optimization. - Provide expert-level support on RDBMS (MySQL, MSSQL, Oracle, Postgres, etc.). - Execute Database Administration (DBA) tasks including backups, recovery, tuning, and performance monitoring. - Optimize database queries and performance, ensuring high availability and disaster recovery strategies. - Collaborate with the cloud team to provide scalable cloud solutions (AWS/Azure/GCP). - Troubleshoot issues related to distributed cloud databases. - Provide training and assistance to customers to maximize their database performance and usage. - Actively engage with customers, understanding their requirements and providing technical solutions. - Maintain strong communication and ensure customer satisfaction by effectively resolving any concerns. - Document issues, processes, and solutions for continuous improvement. Ideal Candidate : - Proficient in RDBMS systems (MySQL, MSSQL, Oracle, Postgres, etc.). - Proven experience as a Database Administrator (DBA) with strong query optimization and performance tuning skills. - Hands-on experience with distributed cloud databases and cloud platforms like AWS, Azure, or GCP. - Strong communication and customer handling skills. - Ability to work in a fast-paced environment and provide technical solutions efficiently. - Experience in troubleshooting and resolving technical issues for enterprise-level customers. (ref:hirist.tech)

Location: in, IN

Posted Date: 11/22/2024