Application Support Engineer

The Application Support Engineer will be responsible for providing technical support for applications, ensuring their optimal performance and resolving any issues that arise. This role requires strong technical skills, a customer-focused mindset, and the ability to work effectively in a team environment. Key Responsibilities : Technical Support : - Provide timely and effective application support to users, addressing technical issues and inquiries. - Troubleshoot and diagnose application-related problems, ensuring minimal downtime. Incident Management : - Manage and resolve incidents related to applications, tracking progress and ensuring timely resolution. - Collaborate with development teams to escalate and resolve complex issues. Application Monitoring : - Monitor application performance and conduct regular checks to ensure smooth operation. - Identify and resolve performance bottlenecks and errors proactively. Documentation : - Maintain accurate documentation of support processes, solutions, and user guides. - Create and update technical manuals and process documentation. Collaboration : - Work closely with cross-functional teams, including development, QA, and operations, to ensure seamless application performance. - Participate in team meetings to provide input on application support and improvement initiatives. Continuous Improvement : - Identify areas for process improvement and suggest enhancements to the support framework. - Stay updated on industry trends and best practices in application support. Required Skills & Qualifications : Technical Skills : - Strong knowledge of application support processes and technologies. - Familiarity with databases and scripting languages is a plus. Experience : - 2 to 6 years of experience in application support or a similar role. Problem-Solving : - Excellent analytical and problem-solving skills, with a focus on customer satisfaction. Communication Skills : - Strong verbal and written communication skills to effectively interact with clients and team members. Team Player : - Ability to work effectively in a collaborative team environment. (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 11/21/2024