Desktop Support Engineer - Troubleshooting

Job Description : - 1.8 years of relevant experience in Desktop Support - Knowledge of LAN and WAN Systems, First level Support to end users - Configure/troubleshoot standalone and Network Printers, Scanners, Network Cards, Memory and other peripheral devices - Microsoft Office Suite 2003/2007/2013 Configuration and support of MS-Outlook,O365 and other emailing systems - Support Skype/Teams Windows XP/7/10 and Apple Macintosh Operating systems - Escalation and resolution follow-up with other parties like vendors - Understand Active directory Understand protocols LAN/WAN, TCP/IP, DNS, DHCP, FTP, VPN, Cisco Router, Switch and Hubs - Troubleshooting VOIP related issue Unable to make call Call connects with no sound VOIP phone does not turn On Echo during voice call - Network end point testing - Antivirus End point protection - Should be able to configure and trouble-shoot business standard applications (ref:hirist.tech)

Location: ahmedabad, IN

Posted Date: 11/21/2024