Customer Insights Specialist

Job Title: Customer Insights Specialist

Location: Shoreditch (Hybrid – 3 days per week onsite)

Duration: 12 months contract initially

Max. Budget: £46.5k per annum + paid holidays + pension or £240 per day Inside IR35

Position Summary:

• The Customer Insights Specialist will have responsibility for customer research within the EMEA Digital Media Marketing organisation, with focus on day-to-day management of research projects.

Reporting into the EMEA Marketing Research Manager, the ideal candidate should be able to: -

• Design customer research briefs, questionnaires and discussion guides aligned with business priorities and objectives In partnership with internal stakeholders and external agencies
• Analyse and report results in a compelling manner to share and present to various internal stakeholder audiences (e.g., business unit leaders, regional marketing leaders)
• Synthesize information across a wide variety of insight sources including primary market research, third-party data, customer analytics (big data), marketing/media performance
• Identify the most relevant sources of data/information needed to address the key issues on a project

Requirements:

• A must: At least 5 years of experience in research/ insights agency working across both quant and qual methods
• Experience in running & end-to-end management of research projects – from brief and questionnaire design to analysing & reporting.
• Proven experience with insight synthesis, marrying research learning with analysis of other data types (e.g., secondary, behavioural, transactional, etc.)
• Strong analytical and numerical skills alongside an ability to distil large, complex and sometimes disparate datasets into concise, relevant and actionable insights
• Experience working on multi-country projects or across different markets
• Ability to “roll-up your sleeves” and work directly with raw data (when needed)
• Demonstrated successful track record in collaborating with high performing, highly technical and analytical teams
• Excellent communication skills, written, verbal and presentation
• Fluency in German or French would be desirable