Event Registration Project Manager

As Registration Project Manager you will be responsible for managing the end-to-end delivery of registration of an event or multiple events.

You will be responsible for ensuring that all project elements function effectively and offer professional service to both internal & external clients. You will work independently, advising clients, delegating tasks to assigned team members and exercising independent judgement in the resolution of conflicts and issues.

Key Responsibilities

• Determine the registration scope and create, review and edit project timelines and project plan to ensure programs are on track
• Partner with other leads where their deliverables overlap or sit under Registration.
• Act as the primary client and internal contact for all registration related information and issues
• Delegate responsibilities and tasks to team members and provide ongoing mentoring
• Create and update operational documents for team members to understand the event(s) and provide training
• Manage registration data integrity and prepare client reporting
• Provide a consultant type role as a “Subject Matter Expert” for the client and others in the Company
• Manage event inboxes within service level agreements
• Manage multiple events and event roles simultaneously
• Handle delegate payments, supplier invoicing and related tasks, when necessary
• Plan and manage on-site registration processes and deliverables as needed
• Work with client, suppliers, other vendors and co-workers in multiple locations and time zones
• Organising, ordering, and managing materials and shipment for on-site

About you

• You are FLEXIBLE - Flexibility is key and the ability to work evenings/weekends as needed and away from home/overseas as required
• You are CURIOUS and INTERESTED - You are eager to learn and a team player always willing to support those around you
• You are a PROBLEM SOLVER - You like to challenge yourself, be resourceful and have the ability to work independently and manage your own workload in a fast paced environment
• You are proactive with your peers and colleagues across the business and are always willing to go the extra mile to make sure that your clients and partners are satisfied
• You have the ability to deal with multiple requests from multiple different people with confidence and the ability to prioritise
• You are a people person who enjoys and values the importance of good processes
• You’re confident with using a variety of different software systems
• You have the ability to work under pressure whilst continuing to respond to tasks quickly and efficiently
• You demonstrate a high level of professionalism at all times
• You communicate with clarity, conviction and persuasiveness tailored to different situations
• You demonstrate 'active' listening skills in a variety of situations, seeking out others' ideas, are open to them and are able to take action where appropriate
• You are able to build effective relationships, able to understand and respond to the agenda of others and are able to help unlock future client opportunities
• You think creatively to deliver ideas/ solutions & solve problems; are able to demonstrate the ability to enhance the client's or team’s outcomes or business impact through actions & contributions
• You understand the vision & strategy of GPJ to spot opportunities to support sustainable commercial growth
• You are a collaborative, consultative team player with enthusiasm, passion and drive

Your Background, Skills & Experience

Essential:

• Significant level of demonstrated project management skills are required to manage both internal & external stakeholders
• Strong multi-tasking and time management skills to include managing concurrent tasks efficiently
• The ability to work off a timeline and keep the project on track
• Strong leadership skills to manage the project team
• Strong written and verbal communication skills
• Strong customer service skills (phone skills, in person, e-mails, chats & IMs)
• Detail oriented, strong organisational skills
• Previous experience in events registration, registration platforms and familiarity with standard registration deliverables.
• Experience using Microsoft Office or Google Suite skills, especially MS Excel/Google Sheets
• Proficient in various software applications, such as spreadsheets, databases to assemble, manipulate and/or format data and/or reports
• Flexible working approach which will include evenings/weekends as needed and away from home/overseas as required.

Highly Desirable:

• A good level of technical skills including database skills and comfortable working in multiple technical environments
• Fluency or working knowledge of another European language
• Experience within a marketing agency would be an advantage